【正文】 at some hotels for government BOOKING PACE The rate at which group business is being RATE A special room rate for a number of affiliated RESERVATION A reservation that assures the guest that a room will be held until check –out time of the day following the day of guest guarantees payment for the room, even If it is not used, unless the reservation is properly of guaranteed reservations include pre – payment, credit card, advance deposit, travel agent, and ACCOUNT A record of the financial transactions that occur between a guest and the hotel..GUEST ACCOUNTING MANAGEMENT SOFT –WAREA front office puter application that maintains guest accounts electronically, eliminating the need for folio cards, folio trays, and posting CYCLE A division of the flow of business through a hotel that identifies the physical contacts and financial exchange between guest and hotel FOLIOA form(paper or electronic)used to chart transactions on an account assigned to an individual person or HISTORY FILE A collection of guest history records, constructed from expired registration cards or created through sophisticate information about departing guests into a guest history database systems, that automatically direct information about departing guests into a guest history HISTORY RECORDA record of personal and financial information about hotel guests that(1)is relevant to marketing and sales, and(2)can help the hotel serve the guest should he or she law may require retention of certain guest data for some period of LEDGER The set of accounts for all guests currently registered at the called the front office ledger, transient ledger or rooms’ LEDGER REPORTA report that carries the current account balances of al registered guests, typically prepared as part of the night SERVICE REPRESRNTATIVESee Front Desk AgentGUESTROOM KEY A key that opens a single guestroom door if it is not double – ROOM A room with special features designed for handicapped BALANCE ACCOUNT An account that has reached or exceeded a predetermined credit balance accounts are typically identified by the night called a high risk BALANCE ACCOUNT A report that identifies guests who are approaching an account credit prepared bythe night auditor..HIRING PERIODThe time directly after an employment offer up through the new –hire’s initial adjustments to the period involves all arrangements necessary to prepare the new –hire and current staff for a successful working The future time frame for which a property accepts A general term used to describe motels, motor hotels, inns, suite hotels, conference centers, and other operations providing lodging facilities, various services, and conveniences to the traveling ACCOUNT See Non –Guest AccountHOUSE COUNT The forecasted or expected number of guests for a particular period, sometimes broken down into group and non – LIMIT A credit limit established by the USEA room status term indicating that the room is being used by someone on the hotel staff at no STATUS See Room StatusHOUSEKEEPING STATUS REPORT A report prepared by the housekeeping department that indicates the current housekeeping status of each room, based on a physical –up approach to pricing determining the average price per room, this approach considers costs, desired profits, and expected rooms AVERAGE RATEA room’s statistic that indicates the point at which rooms are sold at the best rate for the type of guests acmodated by a –BALANCE A term used to describe the state when the totals of debit amounts and credit amounts for a set ofaccount s are PROGRAM A program offering special recognition and rewards to employees based on their ability to meet certain programs vary in structure and design and are a way to award exceptional performance beyond the TRAVEL Travel financed by a business as an employee TRAVEL See statement of HOTEL A hotel with no ownership or management affiliation with other DIRECTORY A collection of information kept at the front desk for front desk agents to use in responding to guest requests, including simplified maps of the area。F)失物招領(lǐng)low/offpeak season淡季 luggage(=baggage)行李 luggage rack行李架 luggage sticker行李膠貼 luggage tag行李牌 luggage trolley行李車 Ｍ（40）magazine雜志maps of Beijing and china 北京地圖，中國地圖 magazine rack雜志架 mail 郵件mail address 郵件地址 mail box 郵件箱 mailing fee 郵寄費用main door(=main entrance)正門 maintenance 維修,維護 make up room 打掃房間 marble 大理石marker(blue/black)記號筆 market市場market code 市場分類代碼 market mix 客人分類 market research市場研究 market segment市場劃分 massage 按摩master accounts 總帳 master bill 總帳單Master Card(credit card)萬事達卡（美國）master folio 總帳單 master key 萬能鑰匙 matches 火柴 mattress 床墊miscellaneous 雜費 memo 備忘錄 menu 菜單message pad 留言簿 mineral water 礦泉水mini bar(fridge)小酒吧（冰箱）minibar voucher 小酒吧帳單 moistener 濕度計 mirror 鏡子full length mirror 穿衣鏡 mop 拖布morning call( up call)叫早（參：叫醒）mosquito 蚊子mosquito screen 沙窗MTDMonth To Date月累計（到某日）Ｎ（12）nail brush 指甲刷National Cash Register(NCR)收款機 needle(thread)針（反。T)人事培訓(xùn)部 pest control 滅蟲petty cash 小額現(xiàn)金photocopy machine 復(fù)印機 photo picture 照片 pickup 接機 picture壁畫 pillow case 枕套pillow inner slip 內(nèi)枕套piping 管道 pin 大頭針plastic holder 塑料文件袋Please Make Up Room 請打掃房間 portion 部分Postal Code(ZIP)郵政編碼 postcard 名信片 post stand 郵筒 post stamp 郵戳 poster 招貼畫 posting 入帳potato crisps 烤土豆片 prepay 預(yù)付preregistered 預(yù)登記 pressing 熨衣promotion rate 促銷價 property 財產(chǎn)Public Area 公共區(qū)public phone booth 公用電話間 punch 打孔器Purchasing Department 采購部 pajamas 睡衣（night gown）Ｑ（3）quadruple room 四人房 queen size bed 中號雙人床 quilt 被褥Ｒ（45）rack rate 柜臺價，公布價 razor 刮胡刀 radio 收音機 rebate 打折 receipt 收據(jù) receive 接收Receiving Office收貨部 Reception Desk 接待處Recreation Department 康樂部refund()退款（參。and special event RACKAn alphabetical index of registered guests used in routing telephone calls, mail, messages and visitor information rack normally consists of a