【正文】 or Quality, Reliability, Robustness (Concept Design and Selection) 在設計過程中，綜合考慮產品質量、可靠性、耐用性 (概念設計和選擇 ) Page 36 Steps for Producing Quality 保證質量的步驟 ? Define the Target Values for the Product Characteristics (Detail Design) 確定產品特性的目標值 (詳細設計 ) ? Reduce Variation in manufacturing around the Target Values 在產品制造過程中減少偏離目標值的偏差 ? Continual Improvement of the Product 不斷改進產品質量 Page 37 Quality Function Deployment Summary (so far) 質量功能提要 (迄今為止 ) 1. Introduction 導言 2. QFDA way of thinking QFD 一種思維方式 Quality: some traditional definitions 質量：一些傳統(tǒng)的定義 There is no universal definition! 沒有一種常用的定義 Quality means satisfying needs 質量系指滿足各種需求 Page 38 Quality Function Deployment Summary (so far) 質量功能提要 (迄今為止 ) Perception is important! 了解質量情況是十分重要的！ Kano: Basic, 1D, and Exciting quality Kano：基本質量、一維質量和能夠刺激需求的質量 Quality is related to Measureable Characteristics 質量與可測量的特性有關 Page 39 Summary 提要 2. QFDA way of thinking (cont.) QFD 一種思維方式 (續(xù) ) Quality means minimizing loss to society 質量系指盡量減少給社會造成的損失 Loss Function: make products to target 損失函數：使產品達到目標要求 Minimize variation = minimize loss 最大差異 = 最大限度地減小損失 Steps for Producing Quality 保證生產質量的步驟 Market, Requirements, Design, Manufacture 市場、要求、設計、制造 3. QFDA tool QFD 一種工具 Page 40 Part 3 第三部分 QFD is a TOOL QFD是一種工具 3 Page 41 The activities associated with gathering, understanding, and translating customer needs and building these needs into the product and process. 收集、了解和說明客戶的需求，并將這些需求融入 產品和制造過程。 產品壽命縮短，用完就扔掉； ?inefficiency, resulting in wasted energy resources。 Page 29 Quality is Minimizing Loss to Society 質量就是盡量減少給社會造成的損失 (The second part of the definition.) (第二部分定義 ) Page 30 Loss Function 損失函數 When a product characteristic is OFF TARGET, not only does the product39。s Need 客戶需求 Type of Product Quality 產品質量類型 Expected Need 預期需求 Basic Quality 基本質量 Articulated Need 連鎖需求 1Dimensional Quality 維質量 Hidden Need 潛在 (隱含 )需求 Exciting Quality 能夠刺激需求的質量 Page 25 Kano抯 Model Kano質量 + Exciting 能夠刺激需求的質量 1D 維質量 Basic 基本質量 Degree of Execution 實施程度 Degree of Customer Satisfaction 客戶滿意程度 Page 26 Kano抯 Model Kano 模型 ?Some features of Kano抯 model: Kano模型的一些特點： ? it is market/customer dependent 由市場和客戶決定 ? it is dynamic 動態(tài)模型 Page 27 A Product抯 Features and Characteristics fulfill the Requirements 產品的特點和性能符合各項要求 ? A goal in DESIGN is to identify the important product characteristics, and then to identify a Target Value for each of them in order to satisfy customer requirements and make the product durable, reliable, robust, and manufacturable. 設計的目的是確定重要的產品特性，然后確定每一特性應達到的目標值，以滿足客戶要求，并使產品經久耐用，使用可靠，結實堅固，便于制造。s ability to satisfy needs! 質量系指客戶知道產品 能夠滿足他們的需求！ Quality 質量 Customer 客戶 Product 產品 Knowledge 知識 Needs 需求 Expectations 期望 Values 價值 Features 特點 Functions 功能 Properties 性能 Condition 條件 Morup, 1993 Page 22 Which Car Has Better Acceleration? 哪種汽車的加速性能更好？ time to accelerate to 60 mph (%)