其他管理溝通基本策略-全文預(yù)覽
【正文】 ”。 “In a meeting, an Americans can argue, hit the table and leave as if nothing happened, while a Mexican might not five you for three months.” “As an American project manager, I was expecting that if I was proposing something stupid, I would hear it from the people on the team. In reality, I had a plan with a fatal flaw, and the Japanese team members knew it, but it was not their style of munication to embarrass me by telling me.” Whereas members of the dominant culture of the United States are taught to value openness, frankness and directness, the traditional MexicanAmerican approach requires the use of much diplomacy and tact when municating with another individual….to make personal relationship appear harmonious, to show respect for the other individual. ? Individualism vs. collectivism ? Power distance: the attitudes toward differences in authority. Cultural differences: ? Gender roles: As galling as it may be to face what feels like blatant sex discrimination, acceptance of different standards may be the best approach, at least in the short run, or it may backfire on yourself. ? High versus lowcontext culture Openness, frankness, directness, ambiguous, diplomatic, ? Uncertainty avoidance (risktakers?) 極限運(yùn)動 俄羅斯青年徒手攀爬中國最高樓上海中心大廈 ? Task versus social orientation ? Short versus longterm orientation payoffs, gratification, longterm goal Cultural differences: Cultural traits influencing munication 東方文化 西方文化 價值觀 東方文化強(qiáng)調(diào)集體價值觀 ? 東方人以“我們”這樣的稱謂來表達(dá)自己的觀點(diǎn)，關(guān)注團(tuán)體的利益，結(jié)果是團(tuán)體內(nèi)部和外部成員之間有清晰的界限，外來人員要融入新的組織要花費(fèi)相當(dāng)大的精力和時間 ? 互相之間一旦構(gòu)成利益共同體，成員之間能夠形成共同的目標(biāo) 西方文化強(qiáng)調(diào)個人價值觀 ? 非?？粗亍拔摇边@個稱謂，人員之間的互惠互利是自愿的、自我激勵的、自我驅(qū)動的； ? 成員把自己在這個組織中能得到的物質(zhì)利益看做是激勵自己為實(shí)現(xiàn)組織目標(biāo)的重要手段；個體導(dǎo)向高于集體導(dǎo)向； 權(quán)力觀 東方強(qiáng)調(diào)權(quán)威 傾向于從正式職位中獲取權(quán)威，“如果我是你老板，你們就應(yīng)該把我當(dāng)老板看待。 Cultural differences ? Time: Western culture is a culture of arithmetical time. Time is anized by the clock. In nonWestern culture, time is a measure between events. We arrange a meeting at nine o39。 5. Too much multitasking may lead to major slipups and embarrassments。 microblogs。 Speaking: need a ―richer‖ munication — munication means much more than words, speed, more mand over receiver’s attention, instantaneous feedback, personal qualityless rigidity。 ”每個季度第一個月的 1日到 21日，中層干部都要同自己的手下和自己的主管進(jìn)行一次關(guān)于職業(yè)發(fā)展的對話，回答 “ 你在過去三個月里受到尊重了嗎 ” 之類的 6個問題，這種對話是一對一和隨時隨地的。 在 Motorola公司，每一個 Motorola的高級管理層都被要求與普通操作工形成介乎于同志和兄妹之間的關(guān)系 ——在人格上千方百計(jì)地保持平等。 修改后的大綱 大綱 (一 ) (1)前言：報告的目的； (2)作用一：總經(jīng)理的參謀功能； (3)作用二：不同職能部門之間的協(xié)調(diào)功能； (4)作用三：公司內(nèi)有關(guān)活動的組織者； (5)作用四：職能部門和總經(jīng)理之間溝通的橋梁； (6)結(jié)論和建議 。 3. Content Structure Combining content
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