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但結(jié)果其實并非如此,因為日本人說“嘿” (日語的“是” ),意味著“是,我理解你的意思 (但我并不一定要認(rèn)同你的意見 )。”“如果你是老板,你就應(yīng)該告訴我該怎么做。clock but the man doesn39。 What to remember about IM 三、文化策略 Culture strategy 美國華人為何起訴趙本山? 普京大帝為何不高興? 1. crosscultural munication is the requirement of economic globalization 2. barriers to crosscultural munication ★ ideological conflicts (觀念沖突 , social customs) ★ institutional conflicts (制度沖突: 游戲規(guī)則 ) ★ conflicts in behavior patterns (行為模式?jīng)_突) Cultural differences: ? Formality: first names, job titles, Americans, Asians, German –greeter at the gate of Walmart。 wechat Types of channels 1. Ask whether the other person is available。 but difficult to arrange them, and unproductive if the contact antagonizes one or more of the participants, easier to be fotten, the farther the message travels in space and time from its original sender, the greater the chance of distortion. 2. Formal or informal? Formal channel: written, format Informal channel: when you need to gain new ideas from others. Types of channels 3. Individual or group? Individual channel: to build an individual relationship, gain an individual response, and secure highly private and confidential matters, but no witness to bear you out. individual talk before a meeting/ meeting— ceremonial Group channel: to build group relationships or identity, to gain group response, to avoid excluding people, or to make sure all the audience hears your message at the same time. Types of channels 4. Immediate response/Control over message Need immediate response: consider individual channels or group channels. Do not need immediate response: consider writing channels or voice mail. Types of channels 5. Privacy or not? Privacy important: Choose writing, voice mail, or some forms of electronic meetings. Privacy not important: Any group channel except electronic meeting is appropriate. 6. High audience participation or not? High audience participation: Choose from among oneto one channels or meeting channels. Low audience participation: Choose from among writing, voice mail, or presentations . Types of channels 7. Audience in same place or not? Geographically dispersed audience: Choose any form of writing or audio or video channels of speaking. Audience in the same place: Choose any form of facetoface munication. Types of channels Digital instant messaging s。 Motorola的管理者們?yōu)槊恳粋€下層的被管理者們還預(yù)備出了 11條這種 “ Open Door‖式表達(dá)意見和發(fā)泄抱怨的途徑: Case 3 董事長的溝通渠道偏好 某公司董事長有一個習(xí)慣,就是輕易不接受下屬的直接口頭匯報工作,而要求用書面的方式提交報告。 “ 對人保持不變的尊重 ” 是公司的個性。 大綱 (二 ) (1)結(jié)論和