顧客滿意度控制程序-全文預(yù)覽
【正文】 將每次調(diào)查分析以圖表的結(jié)果方式與公司業(yè)務(wù)計(jì)劃中的目標(biāo)值或同行情況進(jìn)行對比，了解公司的實(shí)際運(yùn)作是否使顧客滿意。Price B、產(chǎn)品交付Product Delivery 按交付及時(shí)性、交付完好率、交付符合性。The GM Office shall survey the pany staffs and internal customers every half a year for determining their satisfaction. Over 60% registered staffs in each department shall be anonymously surveyed on sampling basis. The survey shall include: satisfaction between each department, staffs’ satisfaction toward the leaders, leaders’ satisfaction toward the staffs, satisfaction toward the working environment, satisfaction toward the benefits, etc. 總經(jīng)理辦公室匯總每次調(diào)查結(jié)果，采用多方論證的方法確認(rèn)其有效性后，并與上一次調(diào)查結(jié)果進(jìn)行對比分析，找出改進(jìn)有效和改進(jìn)不力的方面，組織責(zé)任部門及主管領(lǐng)導(dǎo)進(jìn)行評審，提出整改措施，并上報(bào)總經(jīng)理審批后實(shí)施。The Marketing Department is responsible for investigating the satisfaction of external and end customers, and making statistical analysis and management. 責(zé)任部門負(fù)責(zé)具體實(shí)施與本部門工作相關(guān)的滿意度信息，負(fù)責(zé)執(zhí)行糾正預(yù)防措施并確保顧客滿意。1 目的Objective采用客觀的方法調(diào)查公司員工、內(nèi)部、外部顧客滿意狀況，與競爭對手進(jìn)行比較，掌握本公司目前的運(yùn)作的不足之處，采取有效改進(jìn)措施從而實(shí)現(xiàn)逐步提高顧客的滿意度。The GM Office is responsible for investigating the satisfaction of pany staffs and internal customers, and making statistics, analysis and management. 市場銷售部負(fù)責(zé)公司外部顧客的滿意度調(diào)查工作，進(jìn)行統(tǒng)計(jì)分析管理。The General Manager is responsible for the examination and approval of the actions taken accord
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