顧客滿意度控制程序-展示頁
2024-09-07 20:51本頁面
【正文】 re the customers’ satisfaction 總經(jīng)理負(fù)責(zé)對(duì)滿意度調(diào)查結(jié)果采取措施的審批。The Marketing Department is responsible for investigating the satisfaction of external and end customers, and making statistical analysis and management. 責(zé)任部門負(fù)責(zé)具體實(shí)施與本部門工作相關(guān)的滿意度信息，負(fù)責(zé)執(zhí)行糾正預(yù)防措施并確保顧客滿意。This is applicable to the internal customers, external customers and end users.3 職責(zé)Responsibility 總經(jīng)理辦公室負(fù)責(zé)公司員工及內(nèi)部顧客的滿意度調(diào)查工作，進(jìn)行統(tǒng)計(jì)分析管理。1 目的Objective采用客觀的方法調(diào)查公司員工、內(nèi)部、外部顧客滿意狀況，與競(jìng)爭(zhēng)對(duì)手進(jìn)行比較，掌握本公司目前的運(yùn)作的不足之處，采取有效改進(jìn)措施從而實(shí)現(xiàn)逐步提高顧客的滿意度。Through investigation of the satisfaction status of pany staffs, internal customers and external customers and in parison with the petitors, the disadvantages in present corporate operation should be found out and effective measures should be taken to enhance the customers’ satisfaction step by step.2 適用范圍Applicable Scope適用于本公司內(nèi)部、外部和最終顧客。The GM Office is responsible for investigating the satisfaction of pany staffs and internal customers, and making statistics, analysis and management. 市場(chǎng)銷售部負(fù)責(zé)公司外部顧客的滿意度調(diào)查工作，進(jìn)行統(tǒng)計(jì)分析管理。The functional departments are responsible for putting the “satisfaction” information into the practical execution and making corrective amp。The General Manager is responsible for the examination and approval of
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