組織行為學(xué)-全英-全文預(yù)覽
【正文】 mers’ needs are met and their expectations exceeded Total Quality is NOT a panacea for all anizations a guarantee of unqualified success CEOs Advance Total Quality by: ? Engaging in participative management ? Being willing to change everything ? Focusing quality efforts on customer service ? Including quality as a criterion in reward systems ? Improving the flow of information regarding qualityimprovement successes or failures ? Being actively amp。 objectives Policies amp。 matter Sociology the science of society Interdisciplinary Influences on Organizational Behavior Components of an Organization Task an anization’s mission, purpose, or goal for existing People the human resources of the anization Structure the manner in which an anization’s work is designed at the micro level。 environmental forces Thoughts,feelings, past experiences, and needs Explain human behavior by examining Surrounding external events amp。 Quick Organizational Behavior The study of individual behavior and group dynamics in anizational settings Organizational Variables Performance appraisal Work design Organizational Design Organizational Structure Jobs Human Behavior Human Behavior in the Organization Clockworks or Snake pit? Organizational vs. Individual Point of View Internal/External Perspective of Human Behavior Understand human behavior in terms of External events, behavioral consequences, amp。 leadershi
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