an introduction to six sigma(文件)
【正文】 T Worldwide petition Makes neglect dangerous Computing resources Makes application possible 99% Good is Not Good Enough ? 5,000 incorrect surgical procedures each week ? 20,000 lost articles of mail each hour ? No electricity for almost 7 hours each month ? Unsafe drinking water for almost 15 minutes each day Where Does Industry Stand? 7 Sigma Scale of Measure 1,000,000 100,000 10,000 1,000 100 10 1 PPM ?? Restaurant Bills Doctor Prescription Writing Payroll Processing Order Writeup Journal Vouchers Wire Transfers Airline Baggage Handling Purchased Material Lot Reject Rate Domestic Airline Flight Fatality Rate ( PPM) BestinClass Average Company 3 4 5 6 2 1IRS Tax Advice (phonein) (140,000 PPM) How Does Six Sigma Make the Difference? ? Vision ? Philosophy ? Vehicle for: 187。 People involvement ? Aggressive goal ? Metric (standard of measurement) ? Method Six Sigma Vision The Vision of Six Sigma is to delight customers by delivering worldclass quality products through the achievement of Six Sigma levels of performance in everything we do. Six Sigma Philosophy The Philosophy of Six Sigma is to apply a structured, systematic approach to achieve breakthrough improvement across all areas of our business. What’s the Strategy? ? Know what’s important to the Customer (CTQ’s) ? Reduce defects ? Center around target ? Reduce Variation Six Sigma Goal Reduce Defect Rate Improve Product Yield Improve Customer Satisfaction Increase Product Profit What problem we should focus on? ? High Defect Rate ? Low Product Yield ? Long Cycle time ? High Downtime ? High Maintenance Cost ? Bottleneck Step ? Poor Process Capability Unsatisfactory Breakthrough Strategy SE A G A T E C O N F I D EN T I A LF i l e na m e A ut h or D a t e Re vi s i o n S l i de D e pl oy O ve r v i e w . ppt M a r c h 27 , 20 00 1 13S i x S i g m a S ix S ig m a E n a b le s Br e a k t h r o u g h L e v e lIm p r o v e m e n t !1 2 3 4 5 T h e p r o b l e m wi th c o n ti n u o u s i m p r o v e m e n ts a s th e o n l y g o a l ,O r g a n i z a ti o n s e e s i m p r o v e m e n t B U T l o s e s t h e g a m e .T i m e i n Y e a r sS t a n d a r d A p p r o a c h e s? C u r r e nt To ol s? K a i z e n? Le a n M a nu f a c t ur i ng? R e e n
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