【正文】 ion 計(jì)劃參與 Recognize and reward them 識(shí)別并獎(jiǎng)勵(lì)u Leadership There is no substitute 領(lǐng)導(dǎo)權(quán) 無法替代 !u Communicate, municate, municate 溝通 ,溝通 ,再溝通Introduction53BENEFIT vs. EFFORT The First Step to Prioritize Opportunities利潤對(duì)努力 優(yōu)化機(jī)會(huì)的第一步EffortBenefitMediumLowLow MediumHighHighHighly Desirable Opportunities高期望的機(jī)會(huì)Low effort and high return.低付出高回報(bào)The most desirable projects.最期望的專案Potentially Desirable Opportunities潛在期望的機(jī)會(huì)Usually require more analysis to ensure good decision making. “Tie breaking” variables such as strategic fit, resource types available and project type.通常需要更多分析以保証做出更好的決定Least Desirable Opportunities極少期望機(jī)會(huì)High effort and low return the leastDesirable.高付出低回報(bào) 極少期望Less Desirable Opportunities很少期望機(jī)會(huì)Generally less desirable for applying a Black Belt team. Smaller scope make these good Green Belt Projects “quick hit” opportunities.一般很少期望應(yīng)用黑帶和小組Benefit includes*: 利潤包括 :* Strategic Fit 戰(zhàn)略發(fā)展* Revenue Growth 收入增長?Cost Reduction 減少成本* Capital Avoidance 避免資本* Work Capital Reductio 工作資本減少 Effort includes: 努力包括 :* Resource Needs 所需資源* Length of Project 專案長度* Capital Cost 資本成本* Opportunity Costs 機(jī)會(huì)成本W(wǎng)hich Projects Do We Work On?我們致力于哪種專案 ?Introduction54Triangulate三角測量Quality質(zhì)量Delivery交貸Cost成本W(wǎng)hat is the largest Difference?最大的不同是什么 ?Adjust toresolvedifferences!調(diào)整以解決不同點(diǎn)Introduction55ControlImproveAnalyzeMeasureDefineUSLLSL?Measure56Contro 控制 lImprove 改善Analyze 分析Measure 衡量Define 定義Measure57Objectives目標(biāo)u Learn the three levels of Process Mapping Applicationsu 學(xué)習(xí)流程圖應(yīng)用的 3個(gè)層次u Correlate Process Mapping with Process Improvementu 將流程圖與流程改善連系起來u Learn the difference between Top Level Process and Detailed Process Mapsu 學(xué)習(xí)高層流程和具體流程圖的不同u Step by Step Process Map Developmentu 流程圖一步一步開發(fā)u Complete Example Process Mapsu 完成樣本流程圖Define58Definition Of A ProcessA流程的定義“The Business Process”業(yè)務(wù)流程Suppliers供應(yīng)商Customers客戶Inputs輸入Outputs輸出A collection of activities that takes one or more inputs and transforms them into outputs that are of value to the customer 活動(dòng)的匯集 ,此活動(dòng)融入一個(gè)或多個(gè)輸入并轉(zhuǎn)化成客戶價(jià)值相等的輸出 .Define59Define60Process Map Example 樣本流程圖Vaporizer ManufacturingAlignment ForceMotor AssemblyMotorScrewsTorque MaterialWeld timeWeld heat Clean Cord EndsWire NutsTorque Welded Assembly Cord AssemblyClean Cord InkHold Time Clear Date Code1Motor House Assembly2Press / Weld Impeller Bottom3Connect Elect. Cord4Date Code CordPress forceShaft Diameter 1ABlow Mold BucketClean Cord TimePressure Bucket2ACut Hole in BucketDrill Speed PatternStraight Load Bucket w/ Hole3AVacuum BucketVacuum Pressure ProcedureClean BucketInspect unitWIP Inventory3 ReworkCut Hole in BucketGrinder Speed Material mixResin PelletsInspect unit5Install impellerImpeller Impeller Unit231Define61Process Mapping流程圖l Should Describe: 應(yīng)該描述 : Actual Activities / Tasks 實(shí)際活動(dòng) /任務(wù) SubProcesses 下級(jí)流程 Process Boundaries 流程邊界 Input Variables (x’s) 輸入變異 Output Variables (Y’s) 輸出變異l Should be reviewed frequently and updatedl 應(yīng)該繁審閱并更新Define62Types of Process Maps流程圖類型Thought Process Map The TMAP is documentation of the logic behind a series of decisions made by a TEAM to solve a problem思考型流程圖 TMAP是一個(gè)團(tuán)隊(duì)為了解決某個(gè)問題而作的一系列的決定 ,並形成有邏輯的文件 .SIPOC/Top Level Process Map Overview of process. SIPOC\高階的流程圖 流程的概要Uses Management overview 使用 管理概要Locate critical features in a process 在流程中的標(biāo)準(zhǔn)圖形的確定Contains Process 包括 流程Comparison US Road Map 比較 US公路圖Detailed Process Map Focused in on an area.詳細(xì)流程圖 專注于一個(gè)范圍 .Uses Engineering / Process Owners 使用 工程 /流程所有者Focus in on a process (Detailed)專注在一個(gè)流程 (詳細(xì)的 )Contains Process Details (inputs, outputs…) 包含 流程細(xì)節(jié) (輸入 ,輸出 …)Comparison City Map 比較 城市地圖Define63How would you construct a TMAP你會(huì)怎樣構(gòu)造一個(gè) TMAPThe TMAP does not have any specific format. Use a format thatlogically expresses the questions and ideas that drive the project.TMAP沒有固定的格式 .使用一種邏輯上表達(dá)驅(qū)動(dòng)專案問題和觀點(diǎn)的格式 .One approach might be MultiGeneration Plan:途徑是一種多代計(jì)劃 :1 Identify goal of project.1 識(shí)別專案目標(biāo) .2 What questions do you have about the stated goal? Document them on the TMAP.2 對(duì)于陳述目標(biāo)有什么問題 ?在 TMAP上記錄 .3 How would you prioritize those questions? Which ones should be answered first? Begin with those “l(fā)egs” of the TMAP.3 你會(huì)優(yōu)先考慮哪些問題 ?應(yīng)該回答哪些問題 ?4 How do you plan to answer the questions? What tools? Document them on the TMAP.4 你計(jì)劃怎樣回答那些問題 ?用什么工具 ?在 TMAP上記錄 .5 What information was learned from applying the tools to answer the questions? Were the questions answered? Document them! 5 從應(yīng)用工具回答問題時(shí)可以了解到什么信息 ?問題解決了嗎 ?在 TMAP上記錄6 Where new questions raised? Document those and start the next level of your problem solving methodology (., go back to step one!)6 新問題出現(xiàn)在哪里 ?記錄他們并開始在下一層次問題解決方法 (比如 .,返回第一步 )7 Document any assumptions you and your team make7 記錄你和你們小組所定的任何責(zé)任Define64Thought Process Mapsu A Key to …..Keeping a team on track保持小組可跟蹤Getting objectives out in the open公開取得的目標(biāo)Head off possible barriers before they occur在其障礙發(fā)生前阻止可能Address all solutions公布所有解決方案Address all possible root causes公布所有可能的根本原因Define65Process mapping is the graphic display of steps, events and operations that constitute a process. 流程圖是以圖解的方式展示各個(gè)步驟 、 事件及相互之間的運(yùn)作來展示一個(gè)流程 .A SIPOC is a top level process map. It stands for: SIPOC是一個(gè)高層的流程圖 ,它包括 : Suppliers 供應(yīng)商 Inputs