【正文】 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? When glasses are left 188。只有主管才能給客人點單或回應(yīng)客人其他要求 ,以免讓客人重復(fù)為同一個問題尋求幫助。 CONTENT 4 of 6 內(nèi)容簡介 19. Towel Service 上毛巾 20. Beverage Service 上飲料 21. Wine Temperature 葡萄酒溫度 22. Wine by the Glass 杯賣葡萄酒 23. Wine by the Bottle 瓶賣葡萄酒 24. Coffee Tea Service 咖啡及茶水服務(wù)標準 FB Core Practices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 CONTENT 5 of 6 內(nèi)容簡介 25. Serving items ordered 服務(wù)所點菜式 26. Refolding of Napkins 整疊口布 27. Refill Clearing 補充及清理 28. Supplemental Orders 補單 29. Service Delays 服務(wù)延誤 30. Guest Satisfaction 客人滿意度 FB Core Practices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 CONTENT 6 of 6 內(nèi)容簡介 31. Ashtrays 煙灰缸服務(wù)標準 32. Presenting the Bill 呈現(xiàn)帳單 33. Payment 付款 34. Leaving the Table 離臺 35. Bidding Farewell 送別客人 FB Core Practices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 ? Tables are setup according to the reservations made. Special requirements are prepared, dietary requests are municated to the culinary team well in advance prior to the start of service. Special set menus are checked in spelling and according to the guest’s request. * 根據(jù)預(yù)定設(shè)置餐桌 ,提前與廚師溝通客人的特別要求 .特殊菜單符合賓客的需求 ,無拼寫錯誤 . PICTURE Photo of table setup arrangement with Champagne in a cooler tableside and menus on the table 1. Table SetUp 設(shè)臺 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Side and Service Stations are clean, arranged and well equipped with sufficient miseenplace. Soiled plates are removed immediately and piling up of dishes should be avoided throughout the service period. * 服務(wù)臺保持整潔，準備足夠的用具。 PICTURE Team leader in station 3. Station Assignment 區(qū)域分配 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? A hostess is always at the restaurant’s / bar’s entrance. ? 保持一名領(lǐng)位員在餐廳 /酒吧入口處 . 4. Hostess 領(lǐng)位臺 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? All guests are immediately acknowledged on arrival to the restaurant or bar with a warm smile, appropriate eye contact, with the Chinese greeting (according to the time of the day), using the guest’s name (when known) and by weling to the outlet. * 客人到達后面帶微笑用中文給予及時的問候 ,保持適當(dāng)?shù)难凵窠佑| . ? “Nihao Mr. Smith. Wele to Yi Caf233。 full, colleagues should ask for a second glass. New glasses are given with each consecutive glass of wine ordered. * 如果杯中僅有 1/4的葡萄酒 ,主動詢問是否需要第二杯 ,并更換新的酒杯 . ? “Excuse me Sir / Madam, would you like to have another glass of wine?” * XX先生 /女士 ,您需要再點一杯同款的葡萄酒嗎 ? 22. Wine by the Glass 杯賣葡萄酒 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Appropriate wine glasses are brought on a tray to the table and set first. After that the bottle will be carried to the table elegantly by hand (red wine with a folded napkin sleeve around the neck or in fine dining restaurants in the appropriate holder / basket。 Breakfast 怡咖啡早餐 CONTENT 1 of 5 內(nèi)容簡介 1. Table SetUp 擺臺 2. Service Stations 工作臺 3. Hostess 領(lǐng)位員 4. Greeting 問候 5. Seating Preferences 座位的選擇 6. Assisting with Coats 客人外套服務(wù) 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH 。 full. Colleagues should ask for a second bottle before the first one is going to be empty to avoid embarrassment to the host. The bottle will again be presented when asking. ? 當(dāng)杯中的酒到 1/4時及時為客人添加 .第一瓶酒即將飲用完之前詢問是否要第二瓶 . ? “Excuse me Sir / Madam, would you care for another bottle of the same wine?” ? XX先生 /女士 ,您需要再來一瓶同款的酒嗎 ? 23. Wine by the Bottle 瓶賣葡萄酒 Food Beverage / Restaurants