【正文】 ractices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 ? Tables are setup according to the reservations made. Special requirements are prepared, dietary requests are municated to the culinary team well in advance prior to the start of service. Special set menus are checked in spelling and according to the guest’s request. * 根據預定設置餐桌 ,提前與廚師溝通客人的特別要求 .特殊菜單符合賓客的需求 ,無拼寫錯誤 . PICTURE Photo of table setup arrangement with Champagne in a cooler tableside and menus on the table 1. Table SetUp 設臺 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Side and Service Stations are clean, arranged and well equipped with sufficient miseenplace. Soiled plates are removed immediately and piling up of dishes should be avoided throughout the service period. * 服務臺保持整潔，準備足夠的用具。 full, colleagues should ask for a second glass. New glasses are given with each consecutive glass of wine ordered. * 如果杯中僅有 1/4的葡萄酒 ,主動詢問是否需要第二杯 ,并更換新的酒杯 . ? “Excuse me Sir / Madam, would you like to have another glass of wine?” * XX先生 /女士 ,您需要再點一杯同款的葡萄酒嗎 ? 22. Wine by the Glass 杯賣葡萄酒 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Appropriate wine glasses are brought on a tray to the table and set first. After that the bottle will be carried to the table elegantly by hand (red wine with a folded napkin sleeve around the neck or in fine dining restaurants in the appropriate holder / basket。 full. Colleagues should ask for a second bottle before the first one is going to be empty to avoid embarrassment to the host. The bottle will again be presented when asking. ? 當杯中的酒到 1/4時及時為客人添加 .第一瓶酒即將飲用完之前詢問是否要第二瓶 . ? “Excuse me Sir / Madam, would you care for another bottle of the same wine?” ? XX先生 /女士 ,您需要再來一瓶同款的酒嗎 ? 23. Wine by the Bottle 瓶賣葡萄酒 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? When another bottle of the same wine and vintage is ordered, a fresh glass is given for tasting. Other guests at the table are offered the choice to have a new glass. Should the second bottle be a different wine, new glasses for everybody have to be provided. ? 服務第二瓶同款的酒之前為點酒者更換新的酒杯 .不同款的酒 ,需要為所有賓客更換酒杯 . 23. Wine by the Bottle 瓶賣葡萄酒 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues ensure that coffee is always freshly brewed per cup and served with hot milk and cube sugar. Tea is always made from loose tea leaves, poured in front of the guest and served with lemon and hot or cold milk (except for Chinese tea) and cube sugar. * 確保每杯咖啡都是新鮮磨制的 ,并提供熱牛奶和糖塊 .茶葉狀的茶必須在客人面前服務 ,并提供檸檬 ,熱 /冷牛奶 (中式茶除外 )和糖塊 . 24. Coffee Tea Service 咖啡及茶水服務標準 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues to present and introduce all beverages and dishes ordered when serving at the table. In specialty restaurants a more detailed, but short description of the dish should be given. * 上飲料或食品時要做簡單介紹 ,特色餐廳要更細節(jié)化 ,但保持簡單明了 . ? “This is your …. Please enjoy”. * 這是您的 ?, 請慢用 . 25. Serving items ordered 服務所點菜式 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? When guests are temporarily leaving the table, the napkin is being refolded in a neat shape and put on the side table. Pull the chair for the guest upon return. * 如果客人暫時離開座位 ,折疊好餐巾 ,客人回來時主動拉椅子 . 26. Refolding of Napkins 整疊口布 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Beverages should never bee empty at the table and a second glass will be offered or refilled when the drink is 188。 2. Service station 服務操作臺 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Team leaders are clearly assigned to their stations and are in charge to handle orders and delivery of menu items as per service standards set. They are the only ones taking orders or responding to any supplemental guest requests to avoid that guests approached several times for the same request. * 主管需了解所分配到的區(qū)域 , 按照每個服務標準 負責點單及菜單的傳遞 。.” * “ 你好李 先生，歡迎來到怡咖