【正文】 rder to allow guests to pass by. Do not walk too fast and make sure that guests are following. * 將客人引領(lǐng)至座位 .員工應(yīng)稍稍退后讓客人經(jīng)過 ,不要步伐太快 ,確?？腿四芸吹讲⒏S . ? “This Way please, Mrs. Smith.” * 李先生 ,這邊請(qǐng) . 10. Escorting 帶位 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues to ensure that guests will only be seated at fully prepared tables. Upon the arrival at the table, colleagues will ask for the guest’s approval of the selected table. * 確保所安排的餐桌餐具齊全 .詢問客人對(duì)安排的餐桌是否滿意 . ? “Sir / Madam, is this table alright for you?” * 先生 /女士 ,這個(gè)位置您覺得滿意嗎 ? 11. Arrival at the table 到達(dá)餐臺(tái) Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Chair assistance is given to all guests after having been escorted to their table (ladies first). Colleagues wait until all guests are seated before leaving the table and then wish an enjoyable dining experience. * 盡可能為每位賓客拉椅子 .待客人全部入座后離開并預(yù)祝用餐愉快 . ? “Please Sir / Madam, enjoy your lunch / dinner.” ? 祝您用餐愉快 . 12. Chair Assistance 拉椅子 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues to offer remendation on Chinese tea immediately after the guests are seated. Tea is served within 5 minutes. * 入座后向客人推薦中式名茶 ,并于五分鐘內(nèi)服務(wù)給賓客 . ? “Nihao, Mrs. Smith. May I offer you some tea? We have the following selection.” * 您好 .李先生 ,我可以向您推薦一些茶嗎 ? 13. Serving Tea (Chinese Restaurant only) 上茶 (僅供中餐廳參考 ) Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? The guest’s order is taken immediately or not later than 30 seconds after seating. The guest is acknowledged with a warm smile, the Chinese greeting (according to the daytime) and by using the guest’s name (when known). * 客人入座后 30秒內(nèi)點(diǎn)單 ,面帶微笑稱呼客人的名字 . ? “Nihao, Mr. Smith. Would you like to place your order? ” * “您 好 ,李先生。 Breakfast 怡咖啡早餐 CONTENT 1 of 5 內(nèi)容簡(jiǎn)介 1. Table SetUp 擺臺(tái) 2. Service Stations 工作臺(tái) 3. Hostess 領(lǐng)位員 4. Greeting 問候 5. Seating Preferences 座位的選擇 6. Assisting with Coats 客人外套服務(wù) 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH 。 PICTURE Team leader in station 3. Station Assignment 區(qū)域分配 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? A hostess is always at the restaurant’s / bar’s entrance. ? 保持一名領(lǐng)位員在餐廳 /酒吧入口處 . 4. Hostess 領(lǐng)位臺(tái) Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? All guests are immediately acknowledged on arrival to the restaurant or bar with a warm smile, appropriate eye contact, with the Chinese greeting (according to the time of the day), using the guest’s name (when known) and by weling to the outlet. * 客人到達(dá)后面帶微笑用中文給予及時(shí)的問候 ,保持適當(dāng)?shù)难凵窠佑| . ? “Nihao Mr. Smith. Wele to Yi Caf233。只有主管才能給客人點(diǎn)單或回應(yīng)客人其他要求 ,以免讓客人重復(fù)為同一個(gè)問題尋求幫助。 full. Empty glasses will be refilled or cleared. Soiled dishes are to be cleared promptly and simultaneously. * 當(dāng)杯中的飲料還有 1/4時(shí) ,及時(shí)詢問是否要第二杯 .空杯子要及時(shí)添加飲料或收走 .同時(shí)撤走用完的盤子 . 27. Refill and Clearing 補(bǔ)充及清理 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Supplemental orders taken during the course of the meal will be responded to immediately. * 用餐期間如有追加的點(diǎn)單要及時(shí)跟進(jìn) . ? “Right away, Sir / Madam”. * 請(qǐng)稍等 ,先生 /女士 28. Supplemental Orders 補(bǔ)單 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Guests are informed if there is any significant delay. Colleagues will apologize with a brief explanation and advise the guest on the approximate waiting time. * 任何點(diǎn)單如需較長(zhǎng)時(shí)間的等待必須及時(shí)告知并給予道歉和適當(dāng)解釋 ,說清等候時(shí)間 . ? “Dear Mr. Smith. Your …. will take another 10 minutes. My sincerest apologies for that. * 李先生 ,您的 ? 還需要 10分鐘的時(shí)間 ,為此我向您表示真誠的歉意 . 29. Service Delays 服務(wù)延誤 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Guest satisfaction of each patron is checked only twice and by one person only each