【正文】 部總監(jiān) FOFRONT OFFICE 前廳部FOMFRONT OFFICE MANAGER 前廳部經(jīng)理 FDFRONT DESK 前臺 CONCCONCIERGE 禮賓部BCBUSINESS CENTER 商務(wù)中心( CHRIST)公元前CLCLOUB LOUNGE 行政酒廊 HCHEALTH CLUB 健康中心 TCTICKET CENTER 票務(wù)中心 Famp。IBP(綜合經(jīng)營計劃)：IBP= Integrated Business Plan；VCRO預(yù)訂中心的預(yù)訂系統(tǒng)：VCRO= Virtual Central Reservation Office Hotel Various departments 酒店各部門Receiving Department收貨部Engineering工程部Chinese Restaurant中餐廳 HSKP樓層，客房Shift Leader – HSKP主管－樓層HSKP Order Taker 客房部文員GMGENERAL MANAGER 總經(jīng)理DGMDUTY GENERAL MANAGER 副總 DORDIRECTOR OF ROOMS 客務(wù)部總監(jiān)AMASSISTANT MANAGER 大堂經(jīng)理（住店時投訴可以找的人）FINFINANCE 財務(wù)部DOFDIRECTOR OF FINANCE 財務(wù)總監(jiān)DOMDIRECTOR OF SALESamp。RFP合作協(xié)議申請:RFP= Request for Proposal。PMS酒店經(jīng)營管理系統(tǒng): PMS= Property Management System。GSTS賓客意見調(diào)查系統(tǒng):Guest Satisfaction Tracking System。CTP營業(yè)利潤貢獻(xiàn):Contribution to Trading Profit。VIP(非常重要的人)：VIP= Very Important Person。LNR“當(dāng)?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。QES質(zhì)量評估系統(tǒng):QES= Quality Evaluation System。RGI收入產(chǎn)生指數(shù):Revenue Generation Index。M2酒店專業(yè)英文及縮寫20080326 10:59平均房價指數(shù)ARI: Average Rate Index。DND(請勿打擾):DN D= Do Not Disturb。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。TQM全面質(zhì)量管理:TQM= Total Quality Management。RevPAR平均每間可賣房間的收入:Revenue Per Available Room。B 客房部:HSKP工程部:ENG 保安部:SEC前廳部:FO 康樂部:ENT(Recreation and Entertainment Department)市場銷售部:Samp。 Beverage Purchasing Electronic Data Processing Security Engineer 客房總監(jiān)Director of Housekeeping 前廳部經(jīng)理Front Office Manager Office Manager 大堂副理Assistant Manager 禮賓主管Chief Concierger 客務(wù)主任Guest Relation Officer 接待主管Chief Concierge 接待員Receptionist 車隊主管Chief Driver出租車訂車員Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 辦公室文員Order Taker 客房高級主任Senior Supervisor 樓層主管Floor supervisor 樓層領(lǐng)班Floor Captain 客房服務(wù)員Room Attendant 洗衣房經(jīng)理Laundry Manager餐飲總監(jiān)Famp。 Marketing Division 銷售部Sales Department公關(guān)部Public Relation Department 預(yù)訂部Reservation Department客務(wù)部Room Division前廳部Front Office Department 管家部Housekeeping Department餐飲部Food amp。 Beverage Department康樂部Recreation and Entertainment Department 工程部Engineering Department 保安部Security Department 行政部RearService Department 商場部Shopping Arcade人力資源開發(fā)總監(jiān)Director of Human Resources 人事部經(jīng)理Personnel Manager 培訓(xùn)部經(jīng)理Training Manager 督導(dǎo)部經(jīng)理Quality Inspector 人事主任Personnel Officer 培訓(xùn)主任Training Officer財務(wù)總監(jiān)Financial Controller 財務(wù)部經(jīng)理Chief Accountant 成本部經(jīng)理Cost Controller 采購部經(jīng)理Purchasing Manager 采購部主管Purchasing Officer 電腦部經(jīng)理EDP Manager 總出納Chief Cashier市場營銷總監(jiān)Director of Sales and Marketing 銷售部經(jīng)理Director of Sales 宴會銷售經(jīng)理Banquet Sales Manager 銷售經(jīng)理Sales Manager宴會銷售主任Banquet Sales Officer 銷售主任Sales Officer高級銷售代表 Senior Sales Executive 銷售代表 Sales Executive 公關(guān)代表 Executive Office總行政辦公室賓客關(guān)系主任Guest Relation Officer 公關(guān)部經(jīng)理Public Relation Manager 公關(guān)部主任Public Relation Supervisor