第二次作文-wenkub
2024-10-21 12 本頁面
【正文】 ork, firms enhance the service employees’ ability to provide higher service quality, moreover, the encouragement environment can also enhance the desire of employees to provide hither service needed support systemsTo make sure service works are effieient and effective, the internal support systems are indispensable for a these internal support systems, it is hard for service personnels to deliver quality service to consumers no matter how much these workers examing customer service outes in Australian call centers, researcher found that internal support from supervisors, teammates, and other departments as well as evaluations of technology used on the job were all strongly related to employee satisfaction and ability to serve customers.(369 61)There are three methods that can be used for managers to make customeroriented internal support systems: measure internal service quality, provide supportive technology and equipment, develop serviceoriented internal these three methods, the most efficient and effective way is provide supportive technology and make sure service personnels can work efficient and effective, the suitable technology and equipment are the best peopleHiring the excellent personnel, training these people to deliver service quality, and providing the suitable internal support systems are important for the success of a , these work forces are flowed and the welltrained employees are very easy to be hired by the , how to retain the best people is an important question that the managers should we will discuss three strategies that can be used to retain the welltrained of all, managers should include employees in the pany’s encourage employees follow and support the goal of the organisation and make actions to help to active this goal, managers should make sure the employees understand the vision of the this strategy means in practice is that the vision is municated to employees frequently and that it is municated by top managers, often by the CEO.(371 65)When employees feel they are include in the the pany’s vision and understand how their actions help to active firm’s goal, the employees will have more passions in working and try their best to think up methods to increase the effieient and effective of their , suppose the employees know nothing about the vision of the firm and just do the sepatated work everyday, the feelings that they are not helpful for the development of their firm no matter what they do will appear, some employees may finish their work negatively and even skip from their pany to other instance, Corporation, as the biggest internet pany, the managers did success in include employees into the pany’s new employees are hired by Corporation, they will be trained in the general headquarters for two focus of the course is to deliver the vision, mission and values of Corporation to these new employees, moreover, the firm will enhance the vision, mission and values in so
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