【正文】 ng strategies? Short overview over the consulting process? Reasons for clients to hire external consultants? Guidelines for the client consultant relationship3/22/202316DEFINITION OF CONSULTINGDefinition of Consulting? ?To give expert advice or provide expert counsel.“ (IKS)? ?Consulting provides value by diagnosing, strategizing, designing, constructing, integrating, operating, or implementing solutions. Consulting utilizes relevant knowledge, based on integrity and objectivity, in both expert and advisory roles.“ (Consulting Services Team)? ?Consulting is whatever a consultant does. (Cambridge Computer Services)3/22/202317CONSULTING HISTORY (1/2)Brief look into history? 1532 Macchiavelli‘s ?Il Principe“? 1886 Foundation of the ?analytical testlab“ by Arthur D. Little? 1895 ?A piece rate system“ by F. Taylor? 1909 Foundation of Arthur D. Little, Inc.? 1911 ?The principles of scientific management“ by F. Taylor? 1911 ?Motion Study“ by F. Gilbreth? 1912 ?Consulting Firms“ by F. Gilbreth? 1914 E. Booz sets up Business Research Services? 1925 . McKinsey starts his Consulting firm? 1934 Urwick, Orr Partners: Management ist lehr und lernbar? 1939 Peter Drucker ?The end of economic man“? 1947 Foundation of the Travistock Institute3/22/202318CONSULTING HISTORY (2/2)Brief look into history? 1949 Robert Wiener ?Cyberics“? 1950 Marvin Bower bees CEO of Mc Kinsey and starts with the expansion? 1951 First DemingAvard for Quality in Japan? 1954 Foundation of the BDU? 1954 Peter Drucker: ?The practise of management“? 1957 Argyris: ?Personality and Organization“? 1959 Herzberg, Mausner, Snyderman: ?The motivation to work“? 1960 Mc Gregor: ?The human side of enterprise“, Maslow: ?Motivation and Personality“? 1963 Foundation of Boston Consulting Group? 1965 Foundation of the first two Business Universities in Great Britain3/22/202319EVOLUTION OF CONSULTING FOCUS1980 1985 1990 1995 2023 2023 Quality ManagementLean ManagementReengineeringERP projectsWeb TechnologyECommerceCRMMCommerce Strategy3/22/202320TYPES OF CONSULTINGDifferent types of management consulting167。 Example consultant pany216。nchenD252。 Employees: over 65,000167。 Research (some basics)216。 Introduction/Expectations216。 Consulting: Nature, Trends, Careers216。rgen Zech2023 April3/22/20231169。 Andersen Consulting 2023AGENDA216。 Selected Methods (frameworks)216。 Example consultant pany216。 Graphics (from data to chart)3/22/20233Our Mission: Helping our clients create their future.ACCENTURE: MISSION AND VISIONOur Vision: To bee one of the world39。 Countries: 48167。sseldorfBerlinWienZ252。 Consulting: Nature, Trends, Careers216。 Strategy? Advice and counsel about corporatelevel or businessunit strategies167。nendonk Consultancy + Research GbR, Hamburg3/22/202325WHERE DO YOU WANT TO GO TODAY? A scene from Lewis Carroll39。t matter which way you go. said the Cat.3/22/202326REASONS TO HIRE EXTERNAL CONSULTANTS (1/2)Reasons for clients to hire external consultants (1):? Existing panies are not ready for the pace globalization and vanishing market barriers they face need Consultants with broad market / industry knowledge? Increasing MA activities High plexity of transactions and tasks related to Post Merger Integration? Challenges of the high tech environment: employees are wholly occupied with daily work and don’t have the time to think about innovations? Changing working environment necessitate creative and uptodate HR Management? Deregulation enabled new panies to enter the market. In order to position and pete against former monopolists they need industry related consulting experience (+other way round, exmonopolists try to defend themselves against new market entries using the knowledge of external panies)3/22/202327REASONS TO HIRE EXTERNAL CONSULTANTS (2/2)Reasons for clients to hire external consultants (2):? Consultants have access to information on a truly global basis (Knowledge Exchange)? Widespread acceptance of using consultants to gain outside expertise.? Rapid technological change.? Movement to enterprise wide solutions.? Lack of inhouse expertise in Processes, technologies, industry best practices, and project management.3/22/202328BENEFITS OF USING CONSULTANTS ? Subject matter expert: A consultant will save time and money by arriving to a solution to the client‘s needs at a faster pace because of past extensive knowledge and experience in dealing with other business owners. ? Objective point of view: A consultant will bring a refreshing outside point of view to the client‘s pany, which will pinpoint existing problems or reach faster solutions. ? Educate, inform: A good consultant will educate and inform the client as the task is pleted. ? Share information about industry and petition: This is essential to reaching pany goals. ? Assist with strategic pla