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percent reading, and only 9 percent writing. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall LISTENING There is a substantial difference between hearing and listening. Hearing is merely an involuntary physical response to the environment. Listening, on the other hand is a sophisticated munication skill which can be mastered only with considerable practice. You can learn to be an effective, capable listener by using the techniques we’ll review. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Why Listening Matters: By taking responsibility for successful munication through active and reflective listening, you can bee more successful at those activities that depend on munication, including your personal and professional life. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Why Listen? Listening demonstrates acceptance. Listening promotes problemsolving abilities. Listening can increase a speaker’s receptiveness to the ideas of others. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Ineffective Listening Habits Avoiding difficult, expository or technical material. Letting emotionladen words throw us off the track. Wasting the differential between speech speed and thought speed. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Developing Good Listening Habits Recognize your own biases and prejudices. Don’t argue mentally. React to ideas, not to the speaker. Don’t waste your thoughtpower advantage. Wishing doesn’t make it so. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall How Can I Improve My Listening Habits? Professor James J. Floyd has suggested a system for improving the ways in which we listen to the rest of the world. The first phase involves four steps: Review your listening inventory (good and bad habits). Recognize your undesirable listening habits. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Improving The NonVerbal Dimension of Listening Don’t underestimate the difficulty of interpreting nonverbal messages. Consider context: nonverbal behavior may have different meanings in different contexts. Interpret verbal and nonverbal munication simultaneously. Solicit feedback. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Improving The Analytic Dimensions of Listening Apply the various tests for reasoning. Monitor ethical and uhical uses of