【正文】 ty function clearly serves in the customer advocacy role. ?? Management is personally involved in the customer satisfaction process. SCORE 5: ?? The role of the Quality function is well recognized and supported by all levels of management. ?? The Quality function takes a leadership role in promoting the Six Sigma process, total customer satisfaction, and cycle time improvement. ?? The anization works directly with customers not only in resolving issues, but also in understanding customers? businesses/needs well enough to anticipate their requirements. ?? Senior Management of the anization champions the entire anization in quality improvements on behalf of the anization?s customers July 1st. 20xx。 Communication 19. Use of Field Data 20. Benchmarking 21. Problem Solving Techniques 22. Calibration amp。 Design Tools 7. Corrective and Preventative Action 8. Supplier Certification Program 9. Product amp。 Rev G 3 of 36 Motorola Confidential Proprietary PCS CTE SUPPLIER QUALITY ASSESSMENT All questions will be audited, even though some questions may appear to apply to a different facility. For example, CTE may be reviewing a site that is manufacturing only, so questions like “the use of design tools” may not directly apply. It is the responsibility of the supplier to collect the data from the appropriate site to be able to show how their pany uses these tools and how these tools effect their operations. ________________________________ ________________________________ Supplier Name Audit No. Date ___________________________________ ___________________________________ Division Supplier Personnel Contacted ___________________________________ ___________________________________ Plant Name Title ___________________________________ ___________________________________ Address Name Title ___________________________________ ___________________________________ City, State, Zip Name Title ___________________________________ ___________________________________ Phone Name Title Supplier acknowledgment signature _________________________________ July 1st. 20xx。July 1st. 20xx。 Rev G 4 of 36 Motorola Confidential Proprietary PCS CTE SUPPLIER QUALITY ASSESSMENT NUMERICAL RATING Rating SCORE 1 This element is not included in the supplier’s Quality Process. SCORE 2 This element is included in the supplier’s Quality Process but both planning and execution require substantial improvement. SCORE 3 This element is included in the supplier’s Quality Process and planning is adequate. However, execution requires improvement. This element is included in the supplier’s Quality Process and is generally wellexecuted. However, the level of planning is inadequate and this element requires additional development. SCORE 4 This element is included in the supplier’s Quality Process. Planning and execution are adequate for PCS requirements. This element is included in the supplier’s Quality Process. Planning and execution are extremely thorough and surpass PCS requirements. SCORE 5 This element is included in the supplier’s Quality Process. The supplier has innovated in this area and currently remendations cannot be made to improve this part of the supplier’s Quality Process. July 1st. 20xx。 Process Review 10. Ining Inspection 11. Out of Control Actions 12. Final Inspection 13, Work Instructions 14. Process Characterizations amp。 Preventive Maintenance System 23. Receipt, Handling, Storage amp。 Rev G 7 of 36 Motorola Confidential Proprietary 2 Does an internal assessment program exist as part of the quality system review process and does Management regularly report on the results? Considerations: a. The anization can show evidence that a documented internal assessment program exists for the quality system. Schedules are established for assessment of all areas of the quality systems. b. The assessment frequency is sufficient to enable management to know that a business unit is in control. c. Assessors are independent and have received sufficient training. d. Assessment procedures are reviewed on a periodic basis to ensure they are effective. e. Records and schedule pertaining to the internal assessment program are quality records and should be collected , retained and dispositioned per quality record procedures. Performance Level for Element 2 SCORE 1: ?? No evidence of an internal assessment program exists. SCORE 2: ?? A few areas of the business are being assessed and an informal internal assessment procedure exists. ?? Some corrective action is taking place based on the results of the assessments. ?? Management is being aware of the need for an internal assessment program. SCORE 3: ?? Management has established a document procedure for conducting internal assessments in some major areas of the business. ?? Corrective actions based on the results of the assessment of the assessments are being instituted. ?? Management is reviewing the results of the internal assessments and is assigning resources for corrective action. ?? Close rates of corrective action items and ontime percentages to schedule or similar metrics are being tracked and show improvement. ?? Assessors are being trained and the assessments are being scheduled from master schedule. SCORE 4: ?? Some of Management is being proactive in providing resources to expand the internal assessment process to most key areas. ?? Assessmen