波士頓南洋林德年終會議---波士頓咨詢顧問公司服務模式的啟示-wenkub
2023-05-22 02:58:10 本頁面
【正文】 SERVICE VISION (SSV) 1. Target Market Segment “To help the world’s best anizations make a decisive impact on their direction and performance” 2. Service Concept 3. Operating Strategy ?Clients e first ?Working with clients ?Respect individuals ?Working as a team ?The strategic perspective ?Expanding the Art of possible 4. Service Delivery System Insight Impact Trust 北京南洋林德投資顧問有限公司 BELIVE IN VALUE CREATION BY INTELLECT AND CREDIBILITY Insight Impact Trust Insight Clear understanding of the inner nature of some specific thing Impact Power of an event, idea, etc. to produce changes Trust Confidence in the honesty, integrity, reliability etc. of another person and thing 北京南洋林德投資顧問有限公司 NOT ONLY TALK THE TALK BUT ALSO WALK THE WALK Most important elements Quality and cost control Investment ?“Happy” employee ?“Happy” client ?WOM, relationship marketing and client development ?Self selection process ?Evaluation and feedback ?Billability and uti
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