【正文】 ........................10 會(huì)員活動(dòng)信息管理 ....................................................................................................................... 11 禮物贈(zèng)送管理 .................................................................................................................................. 11 4. 會(huì)員服務(wù) ................................................................................................................................................. 11 會(huì)員基本資料修改 .......................................................................................................................... 11 會(huì)員個(gè)性化資料修改 ..................................................................................................................... 11 會(huì)員信 息查詢 ..................................................................................................................................12 會(huì)員積分查詢 ..............................................................................................................................12 積分消費(fèi)查詢 ..............................................................................................................................12 服務(wù)標(biāo)準(zhǔn)查詢 ..............................................................................................................................12 服務(wù)信息查詢 ..............................................................................................................................12 會(huì)員卡管理 ......................................................................................................................................13 會(huì)員卡申請(qǐng) ..................................................................................................................................13 會(huì)員卡領(lǐng)取 ..................................................................................................................................13 掛失 .............................................................................................................................................13 解掛 .............................................................................................................................................13 補(bǔ)發(fā) /換發(fā) .....................................................................................................................................14 注銷 .............................................................................................................................................14 卡信息查詢 ..................................................................................................................................14 會(huì)員業(yè)務(wù)受理 ..................................................................................................................................14 會(huì)員咨詢 ..........................................................................................................................................14 積分到期通知 ..................................................................................................................................14 積分消費(fèi) ..........................................................................................................................................15 會(huì)員服務(wù)公告 ..................................................................................................................................15 會(huì)員人情服務(wù) ................................................................................................................................15 5. 積分管理 .................................................................................................................................................15 積分模型 ..........................................................................................................................................15 積分標(biāo)準(zhǔn)管理 ..................................................................................................................................16 積分有效期管理 ..............................................................................................................................17 積分消費(fèi)規(guī)則管理 ..........................................................................................................................17 積分有效期預(yù)警管理 .....................................................................................................................17 積分計(jì)算 ..........................................................................................................................................17 積分調(diào)整 ..........................................................................................................................................18 積分消費(fèi)自動(dòng)處理 ..........................................................................................................................18 積分成本管理 ..................................................................................................................................18 6. 會(huì)員卡資源管理 ....................................................................................................................................18 會(huì)員卡入庫 ......................................................................................................................................18 會(huì)員卡發(fā)放 ......................................................................................................................................19 會(huì)員卡調(diào)節(jié) ......................................................................................................................................19 會(huì)員卡退回 ......................................................................................................................................19 會(huì)員卡作廢 ......................................................................................................................................19 會(huì)員卡盤存 ......................................................................................................................................19 會(huì)員卡狀態(tài)查詢 ....................