物流企業(yè)提高物流服務(wù)質(zhì)量_對(duì)大達(dá)物流公司的探_畢業(yè)論文-wenkub
2022-09-07 04:28:33 本頁(yè)面
【正文】 Abstract Abstract With the development of economy, more and more logistics enterprises in China, also facing huge petition pressure, large and small logistics pany, not only the existence of price petition, of course, as a customer service enterprises constitute the main part of the logistics service has bee a key point in the petition between enterprises. From the longterm development of the logistics industry, the majority of logistics enterprises in China are now providing logistics services mainly in the transport and storage of this one, the market petition is mainly through the price as the fundamental means of petition. In order to improve the development of China39。從物流業(yè)的長(zhǎng) 久發(fā)展情況來(lái)看，我國(guó)大部分物流企業(yè)現(xiàn)在提供的物流服務(wù)主要在運(yùn)輸和倉(cāng)儲(chǔ)這一塊，市場(chǎng)競(jìng)爭(zhēng)方面主要是通過(guò)價(jià)格來(lái)作為最根本的競(jìng)爭(zhēng)手段。為了我國(guó)物流業(yè)的更好發(fā)展，必須改變這樣的一種現(xiàn)象，最關(guān)鍵的就是建立新的物流服務(wù)模式，改變傳統(tǒng)物流停滯不前的現(xiàn)象。s logistics industry, must change such a phenomenon, the key is to establish a new logistics service mode, change the traditional logistics remain stagnant phenomenon. How can the logistics pany is more outstanding, adapt the present situation, how to do well in logistics services, to this problem caused many operators and a person of noble aspirations of the concerns and worries now has bee a hot topic in the logistics industry. In this paper, through the study of Jiangsu Baicheng dada Logistics Co. Ltd., analyzes the current development of large logistics pany, and points out some problems in the logistics service and management in the process of large logistics pany, for these problems are also put forward the corresponding measures, put forward the development countermeasures rationalization. Keywords: logistics service, innovation, customer service, the petitiveness of enterprises.目錄 目 錄 摘 要 .............................................................................................................................II Abstract ........................................................................................................................ III 第一章 緒論 ................................................................................................................... 1 研究背景 ............................................................................................................ 1 研究目的與研究意義 ........................................................................................ 1 研究目的 ................................................................................................. 1 研究意義 ................................................................................................. 1 研究方法 ............................................................................................................ 1 論文框架 ......................................................................................................... 2 研究?jī)?nèi)容 ................................................................................................. 2 技術(shù)路線圖 ............................................................................................. 2 第二章 物流服務(wù)的含義與作用 .................................................................................. 4 物流服務(wù)的含義與內(nèi)容 .................................................................................... 4 物流服務(wù)的含義 ...................................................................................... 4 物流服務(wù)的特征 ..................................................................................... 4 物流服務(wù)的內(nèi)容 ..................................................................................... 4 物流服務(wù)的功能 ................................................................................................ 5 物流服務(wù)的作用與地位 .................................................................................... 5 第三章 我國(guó)大達(dá)物流服務(wù)管理現(xiàn)狀分析 .................................................................. 7 行業(yè)發(fā)展 ............................................................................................................ 7 大達(dá)物流發(fā)展現(xiàn)狀 ............................................................................................ 7 大達(dá)物流的物流服務(wù)質(zhì)量管理 ........................................................................ 7 大達(dá)物流公司的服務(wù)原則 ...................................................................... 7 大達(dá)物流公司的服務(wù)項(xiàng)目 ..................................................................... 8 大達(dá)物流的服務(wù)范圍 ............................................................................. 9 大達(dá)物流的 SWOT 分析 ...
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