【正文】 訊的人員應(yīng)該了解，被保險(xiǎn)的或是為參加保險(xiǎn)的病人，財(cái)務(wù)援助可以怎樣幫助他們解決住院費(fèi)用。這些度量的頻率進(jìn)行監(jiān)測和報(bào)告 是 連續(xù) 的 。 具體地說 ,高績效的組織關(guān)注通信 ， 支持一個(gè)積極的調(diào)度和登記的經(jīng)驗(yàn) ,提供例患者 ， 使 他們 清晰 的財(cái)政義務(wù) ， 為醫(yī)院財(cái)務(wù)人員 提供清晰、簡單帳單和收集材料 。 病人的觀點(diǎn)。 例如 ， 病人滿意度措施度量使用最終會(huì)影響財(cái)務(wù)業(yè)績。 愿意接受非傳統(tǒng)的度量標(biāo)準(zhǔn)是一種 可以共享 高 品質(zhì)高績效 的醫(yī)院 ， 進(jìn)而導(dǎo)致為設(shè)計(jì)和制作標(biāo)準(zhǔn) 的 自然差異 ，這 是 在 需求的基礎(chǔ)上的各自的組織 不同的地方 。 重要的是 ， 信息和見解行為報(bào)告來源于員工共享反映在他們的工作報(bào)告。高績效評(píng)估業(yè)績收入周期醫(yī)院頻繁 ， 愿意看超越了傳統(tǒng)的度量標(biāo)準(zhǔn) ,需要 ,并且非常重視并將消費(fèi)者的觀點(diǎn)。這些標(biāo)準(zhǔn)是來測量和監(jiān)控收入周期 的 必要 ，根據(jù) 性能 設(shè)定 適當(dāng)?shù)哪繕?biāo)和必要時(shí)可適當(dāng) 地進(jìn)行調(diào)整來實(shí)現(xiàn)目標(biāo)。 不過需要注意的是 ， 成功的關(guān)鍵元素 是共享 高績效的組織是一種高層次的承諾高性能收入周期管理。研究人員確認(rèn)六個(gè)關(guān)鍵的領(lǐng)域中 ：員工 、工藝、技術(shù)、計(jì)量、通訊、文化。 or earlypay discounts or other financial arrangements. Highperforming revenue cycle hospitals ensure that effective patient munications includes publicizing financial assistance options. Under requirements of the Patient Protections and Affordable Care As high performing organizations place a priority on initiating dialogues at patient access to best municate to patients information about the cost of care and patients’ payment and financial assistance options, so do high performers focus on ensuring that this information remains clear and simple throughout the billing and collections process. Patients appreciate knowing up front what they will owe, and how they will be able to manage what they owe. It is important health care provider organizations are careful not to undo the good munications work initiated on the front end by sending out plex and confusing , best practice in munications includes simplifying bills to the greatest extent possible. In addition, highperforming organizations provide patient advocates to assist patients with billing and collections queries, including being able to work with or on behalf of patients who encounter problems with payers that negatively affect patients’ financial obligations. External external munications area covers information patients receive online through the facility’s Web site or in hard copy through printed brochures distributed within the facility and in the greater munity it serves. At highperforming organizations, marketing and revenue cycle management staff members collaborate to ensure all information, whether online or printed—such as a brochure or Web page that explains what patients can expect at registration and in the billing and collection process—corresponds with messaging that occurs through patient access scripts and other live munications with patients and patient families. Highperforming organizations also ensure that Web content is prehensive. For instance, charge and/or cost information for specific, more mon procedures may be noted, or patient portals may be available for patients to check on their bill status or to make online most critical elements of effective munications: consistency and clarity. Regardless of the format in which a message is municated to patients— during a conversation when scheduling a procedure, in a brochure, or online—patients are best served when the message remains the same regardless of format (consistency) and when the message is easily understood (clarity). organization’s culture is prised of shared attitudes, values, and goals that are put into practice. These intangible aspects are critical in developing a sense of mission and vision that can noted by one executive with a highperforming revenue cycle organization: “When you don’t have the right culture, you can only tinker around the edges.” Among highperforming organizations, the right culture springs not fro