【正文】 項(xiàng)目管理咨詢操作 實(shí)務(wù)大綱 1 目錄 1 總則 ............................................................. 9 定義 ........................................................ 9 適用范圍 .................................................... 9 2 咨詢項(xiàng)目建議書(shū) .................................................. 10 總要求 ..................................................... 10 具體要求 ................................................... 10 內(nèi)容 ....................................................... 10 3 咨詢項(xiàng)目組的組建、建設(shè)與管理 .................................... 13 總要求 ..................................................... 13 項(xiàng) 目經(jīng)理 ................................................... 13 項(xiàng)目經(jīng)理的要求 ........................................ 13 項(xiàng)目經(jīng)理的作用 ........................................ 13 項(xiàng)目組成員 ................................................. 14 項(xiàng)目組成員的挑選 ...................................... 14 項(xiàng)目組成員的能力要求 .................................. 14 項(xiàng)目組的組建應(yīng)注意的問(wèn)題 ................................... 15 照顧客戶的利益 ........................................ 15 專業(yè)特長(zhǎng)和知識(shí)結(jié)構(gòu) .................................... 15 良好的配合 ............................................ 15 項(xiàng)目組的團(tuán)隊(duì)建設(shè) ........................................... 15 提高團(tuán)隊(duì)成員的知識(shí)和技能 .............................. 15 提高團(tuán)隊(duì)成員之間的信任和認(rèn)同感 ........................ 15 創(chuàng)建富有生氣和凝聚力的團(tuán)隊(duì)文化 ........................ 16 項(xiàng)目組的團(tuán)隊(duì)管理 ........................................... 16 4 咨詢項(xiàng)目的前期準(zhǔn)備 .............................................. 17 召開(kāi)項(xiàng)目組會(huì)議 ............................................. 17 會(huì)議時(shí)機(jī) .............................................. 17 會(huì)議任務(wù) .............................................. 17 2 討論重點(diǎn) .............................................. 17 編制咨詢項(xiàng)目管理計(jì)劃 ....................................... 17 編制目的 .............................................. 17 編制依據(jù) .............................................. 17 內(nèi)容要求 .............................................. 18 編制責(zé)任 .............................................. 18 文件和資料準(zhǔn)備 ............................................. 18 文件和資料的識(shí)別和準(zhǔn)備 ................................ 18 文件和資料的主要內(nèi)容 .................................. 19 5 咨詢項(xiàng)目啟動(dòng) .................................................... 20 咨詢項(xiàng)目組進(jìn)駐 ............................................. 20 進(jìn)駐時(shí)間 .............................................. 20 雙方正式見(jiàn)面 .......................................... 20 工作場(chǎng)所安排 .......................................... 20 食宿安排 .............................................. 20 成立聯(lián)合項(xiàng)目組 ............................................. 20 目的 .................................................. 20 成員 .................................................. 20 活動(dòng)與任務(wù) ............................................ 20 項(xiàng)目啟動(dòng)會(huì) ................................................. 21 會(huì)議策劃 .............................................. 21 會(huì)議出席人員 .......................................... 21 會(huì)議主要議程 .......................................... 21 6 項(xiàng)目啟動(dòng)后的進(jìn)度控制 ............................................ 22 控制性進(jìn)度計(jì)劃 ............................................. 22 作業(yè)性進(jìn)度計(jì)劃 ............................................. 22 輸出形式 .............................................. 22 編制責(zé)任 .............................................. 23 編制流程 .............................................. 23 3 注意 事項(xiàng) .............................................. 24 周工作計(jì)劃的執(zhí)行 ........................................... 24 7 首期項(xiàng)目管理知識(shí)培訓(xùn) ............................................ 25 培訓(xùn)時(shí)機(jī) ................................................... 25 培訓(xùn)對(duì)象 ................................................... 25 培訓(xùn)目的 ................................................... 25 培訓(xùn)內(nèi)容 ................................................... 25 8 深度訪談 ........................................................ 26 總要求 ..................................................... 26 端正訪談心態(tài) ............................................... 26 選 擇訪談對(duì)象 ............................................... 26 設(shè)計(jì)訪談形式 ............................................... 26 面對(duì)面的訪談 .......................................... 26 座談會(huì) ................................................ 27 查閱資料 .............................................. 27 著力訪談準(zhǔn)備 ............................................... 27 訪談策劃 .............................................. 27 問(wèn)題設(shè)計(jì) .............................................. 27 其他準(zhǔn)備 .............................................. 27 講究訪談技巧 ............................................... 27 營(yíng)造談話氣氛 .......................................... 27 引導(dǎo)對(duì)方述真 .......................................... 28 注意聽(tīng)取敘述 .......................................... 28 反復(fù) 對(duì)比求證 .......................................... 28 不要反客為主 .......................................... 28 切忌輕下結(jié)論 .......................................... 28 注重結(jié)果分析 ............................................... 28 9 客戶單位項(xiàng)目管理情況診斷報(bào)告 .................................... 30 編制依據(jù) ................................................... 30 4 診斷報(bào)告的內(nèi)容構(gòu)成 ......................................... 30 編制要領(lǐng) ................................................... 31 客戶單位的現(xiàn)狀和問(wèn)題要闡述清楚 ........................ 31 存在問(wèn)題的確認(rèn)要明確、突出 ............................ 31 改善方案要切實(shí)可行 .................................... 31 診斷報(bào)告的匯報(bào)與提交 ....................................... 31 匯報(bào) .................................................. 31 提交 .................................................. 32 10 第二期項(xiàng)目管理知識(shí)培訓(xùn) ......................................... 33 培訓(xùn)時(shí)機(jī) .................................................. 33 培訓(xùn)對(duì)象 .................................................. 33 培訓(xùn)目的 .................................................. 33 培訓(xùn)內(nèi)容 .................................................. 33 11 項(xiàng)目管理職能分析 ............................................... 3