【正文】 What steps do you take to reduce downtime? Current Situation Questions Capability Questions 1. What actions do you take to troubleshoot systems? How much time is spent troubleshooting or replacing configuring plex I/O devices, like a damaged drive? How often do your people connect to a system and find out that they don’ t have program documentation? Does this cause additional resources to get involved? How much does an hour of downtime in lost production cost? Do you incur overtime costs for extra hours needed to troubleshoot systems? Measure % $ E 2. When changes are made to a production run, how do you modify store parameters? How often are changes made to production runs, such as packaging size, labelers, etc.? What is the average amount of time it takes to configure the devices correctly and get back on line? How much time is lost due to incorrectly configuring the device, or not having the correct configuration information available? How much does an hour of machine downtime cost? Measure % $ E 3. Are you ever down due to a lack of spare parts? What additional time do parts shortages add to your total downtime? How do you know if you have the correct pliment of spare parts available? What is the turnaround on getting spare parts? Do you feel there is obsolete material present in your inventory? What are your costs associated with the obsolescence? Measure % $ E Recap: “ So your current situation is… ” Confirm Solution: “ If you had (capabilities)…could you then (achieve goal)?” What specific capabilities are you looking for? 1. Event: Question: Player: Action: When a problem occurs in your production system, would it help if your maintenance engineers could identify the problem by accessing one central data table and take corrective action without retrieving multiple programs and multiple copies of documentation, so that the system is fully functional? When a change occurs in a production run (such as packaging size or labeling), would it be helpful if your control engineer could make a copy of the existing system from a central puter, make modifications, and apply new parameters to all drives without connecting to each drive separately? When planning spare parts stocking, would it help if an Asset Management professional could identify, document and remend parts requirements based upon statistical analysis of your installed base of equipment and Mean Time Between Failure (MTBF) data so that you have the right spare parts when needed? 2. Event Question: Player: Action: Solution Development Prompter? Title: Plant Manager Goal: Reduce unscheduled downtime Offering: Integrated Architecture。 Asset Management 3. Event: ? Question: Player: Action: 解決方案開發(fā)步驟 1. SDP左側(cè) 2. 當(dāng)采購權(quán)力人物 分享一個目標后 , 請他們描述他們目前的方法。 3. 詢問勾畫你的產(chǎn)品的診斷性問題。 4. 總結(jié)目前的情況并取得采購權(quán)力人物的認可。 5. SDP右側(cè) 4. 詢問采購權(quán)力人物，他們能采取什么行動以達到他們的目標。 5. 提出問題將對產(chǎn)品使用的想象 (你的想法 )轉(zhuǎn)變?yōu)槟芰? (采購權(quán)力人物的想法 )。 6. 詢問采購權(quán)力人物，他們是否具備達到目標的所有能力 , 他們能否達到他們的目標。如果他們的回答是肯定的，則你已然創(chuàng)建了一套 “解決方案”。 55 你采取什么樣的步驟減少停工時間 ? 目前的情況和問題 能力 問題 1. 你采取什么行動來排除系統(tǒng)故障？排除故障或更換和設(shè)置復(fù)雜的輸入 /輸出裝置，如一個損壞的設(shè)備要花費多少時間？有多少次你的員工連接到一個系統(tǒng)后發(fā)現(xiàn)他們沒有項目資料？這會消耗另外的資源嗎？停工一小時造成的生產(chǎn)成本消耗是多少？排除系統(tǒng)故障產(chǎn)生的加班成本是多少？ 量度 % $ E 2. 當(dāng)一個生產(chǎn)過程發(fā)生變化時你如何修改或保存參數(shù)？生產(chǎn)過程發(fā)生變化的次數(shù)多嗎？比如包裝尺寸、標簽等？ 正確對設(shè)備進行設(shè)置并恢復(fù)生產(chǎn)的平均時間是多長？不正確地設(shè)置或沒有正確的設(shè)置信息會損失多長時間？停工一小時造成的生產(chǎn)成本消耗是多少？ 度量 % $ E 3. 你曾經(jīng)因為缺少備件而停工嗎？配件的缺乏使你損失了多少工時？你如何知道你是否有對現(xiàn)有備件的正確評價？獲得備件所需要的時間多長？你認為在你的庫存中有廢棄的材料嗎？與廢棄材料相關(guān)的成本是多少？ 度量 % $ E 概括 : “因此你的目前的 情況 是 … ” 確認 解決方案 : “假使你具備 (能力 )… 你能夠 (達到目標 )?” 你在尋求什么樣的特殊能力 ? 1. 事件： 問題 : 人物： 動作： 當(dāng)你的生產(chǎn) 系統(tǒng)出現(xiàn)問題， 如果 … 是否有幫助 你的維修 工程師 能通過訪問中央數(shù)據(jù)表和采取糾正措施而無須補救多個程序和多套資料拷貝便能發(fā)現(xiàn)問題，這樣系統(tǒng)仍完全正常工作嗎。 當(dāng)生產(chǎn)中發(fā)生一個變化時（諸如包裝尺寸和貼標簽） , 如果 … 是否有幫助 你的控制工程師 能從中央計算機制作一個備份、作出一個修改和應(yīng)用新的參數(shù)到所有盤中，而無須分開連接到每個盤？ 當(dāng)安排備件的存放時，如果 … 是否有幫助 資產(chǎn)管理專業(yè)人士可以在已安裝設(shè)備基地和平均故障間隔時間的數(shù)據(jù)分析的基礎(chǔ)上進行辨認、記錄、并推薦零件的使用要求，你可以在需要的時候獲得適當(dāng)?shù)膫浼? 2. 事件： 問題 : 人物： 動作： 解決方案開發(fā) 激勵者 ? 職務(wù)： 工廠經(jīng)理 目標： 減少非計劃性的停工時間 提供 : 完整的組織、資產(chǎn)管理 3. 事件： ? 問題 : 人物： 動作： What steps do you take to reduce downtime? Current Situation Questions Capability Questions 1. What actions do you take to troubleshoot systems? How much time is spent troubleshooting or replacing configuring plex I/O devices, like a damaged drive? How often do your people connect to a system and find out that they don’ t have program documentation? Does this cause additional resources to get involved? How much does an hour of downtime in lost production cost? Do you incur overtime costs for extra hours needed to troubleshoot systems? Measure % $ E 2. When changes are made to a production run, how do you modify store parameters? How often are changes made to production runs, such as packaging size, labelers, etc.? What is the average amount of time it takes to configure the devices correctly and get back on line? How much time is lost due to incorrectly configuring the device, or not having the correct configuration information available? How much does an hour of machine downtime cost? Measure % $ E 3. Are you ever down due to a lack of spare parts? What additional time do parts shortages add to your total downtime? How do you know if you have the correct pliment of spare parts available? What is the turnaround on getting spare parts? Do you feel there is obsolete material present in your inventory? What are your costs associated with the obsolescence? Measure % $ E Recap: “ So your current situation is… ” Confirm Solution: “ If you had (capabilities)…could you then (