【正文】 華為呼叫中心解決方案 深圳市星網(wǎng)信通科技有限公司2010年03月 1 簡(jiǎn)介 ............................................................................................................................................... 3 概述 ............................................................................................................................................... 3 效益 ............................................................................................................................................... 4 特點(diǎn) ............................................................................................................................................... 4 技術(shù)架構(gòu) ....................................................................................................................................... 6 解決方案組網(wǎng)圖 ........................................................................................................................... 7 技術(shù)標(biāo)準(zhǔn) ....................................................................................................................................... 8 TopEng IPCC所遵循的國際標(biāo)準(zhǔn) ............................................................................................ 8 TopEng IPCC所遵循的國內(nèi)標(biāo)準(zhǔn) .......................................................................................... 102 接入設(shè)備UAP3300 ...................................................................................................................... 11 產(chǎn)品外觀 ..................................................................................................................................... 12 產(chǎn)品特點(diǎn) ..................................................................................................................................... 12 技術(shù)參數(shù) ..................................................................................................................................... 17 入網(wǎng)許可證 .......................................................................................................................... 17 UAP3300的規(guī)格表 ............................................................................................................... 17 UAP3300的技術(shù)指標(biāo) ........................................................................................................... 183 .......................................................................................................................... 19 電信級(jí)別的呼叫中心平臺(tái) ......................................................................................................... 19 多媒體呼叫中心 ......................................................................................................................... 19 虛擬呼叫中心 ............................................................................................................................. 20 支持WEB呼叫中心 .................................................................................................................... 21 支持網(wǎng)絡(luò)呼叫中心(華為獨(dú)有優(yōu)勢(shì)) ........................................................................................... 21 靈活多變的座席接入方式 ......................................................................................................... 22 靈活的路由策略 ......................................................................................................................... 22 提供個(gè)性化的服務(wù) ..................................................................................................................... 24 強(qiáng)大質(zhì)檢監(jiān)控功能 ..................................................................................................................... 24 集中的管理功能 ....................................................................................................................... 25 智能的自動(dòng)呼出管理功能 ....................................................................................................... 26 全面支持電子商務(wù)和CRM應(yīng)用 .............................................................................................. 26 開放的第三方業(yè)務(wù)開發(fā)平臺(tái) ................................................................................................... 27 IWEBREPORT統(tǒng)計(jì)報(bào)表 ............................................................................................................... 28 技術(shù)參數(shù) ................................................................................................................................... 29 .............................................................................................. 29 ....................................................................................... 30 ....................................................................................... 314 NETINFO業(yè)務(wù)軟件解決方案 ........................................................................................................ 32 NETINFO客服應(yīng)用系統(tǒng) ................................................................................................................. 331 產(chǎn)品定位 .............................................................................................................................. 33 產(chǎn)品主要功能 ...