【正文】 101 Things A Six Sigma Black Belt Should Know一名6西格瑪黑帶應(yīng)了解的101件事By Thomas PyzdekReproduction permitted providing copyright notice remains in tact and no changes are made to the contentCopyright 169。 2003 by Thomas Pyzdek, all rights reserved1. In general, a Six Sigma Black Belt should be quantitatively oriented. 通常，6西格瑪黑帶應(yīng)定量導(dǎo)向。 2. With minimal guidance, the Six Sigma Black Belt should be able to use data to convert broad generalizations into actionable goals. 僅需最低限度的指導(dǎo)，6西格瑪黑帶就應(yīng)能利用數(shù)據(jù)把泛泛的概括轉(zhuǎn)化為可實(shí)施的目標(biāo)。 3. The Six Sigma Black Belt should be able to make the business case for attempting to acplish these goals.6西格瑪黑帶應(yīng)能為完成這些目標(biāo)提供業(yè)務(wù)案例。 4．The Six Sigma Black Belt should be able to develop detailed plans for achieving those goals. 6西格瑪黑帶應(yīng)能為達(dá)到這些目標(biāo)制定詳細(xì)的計(jì)劃。 5．The Six Sigma Black Belt should be able to measure progress towards the goals in terms meaningful to customers and leaders. 6西格瑪黑帶應(yīng)能測量出朝著預(yù)期目標(biāo)進(jìn)展對(duì)顧客和公司領(lǐng)導(dǎo)的意義。 6．The Six Sigma Black Belt should know how to establish control systems for maintaining the gains achieved through Six Sigma. 6西格瑪黑帶應(yīng)知道如何建立控制體系來保持通過6西格瑪所取得的收獲。 7．The Six Sigma Black Belt should understand and be able to municate the rationale for continuous improvement, even after initial goals have been acplished. 6西格瑪黑帶應(yīng)了解并能夠傳達(dá)持續(xù)改進(jìn)的基本原理，即使在初始目標(biāo)已經(jīng)達(dá)到后也應(yīng)這樣。 8．The Six Sigma Black Belt should be familiar with research that quantifies the benefits firms have obtained from Six Sigma. 6西格瑪黑帶應(yīng)熟悉對(duì)通過6西格瑪所獲利益的量化研究。 9. The Six Sigma Black Belt should know or be able to find the PPM rates associated with different sigma levels (., Six Sigma = PPM) 6西格瑪黑帶應(yīng)知道或能夠找出與不同西格瑪水平相關(guān)連的PPM比率（例如，6西格瑪＝）。 10．The Six Sigma Black Belt should know the approximate relative cost of poor quality associated with various sigma levels (., three sigma firms report 25% COPQ). 6西格瑪黑帶應(yīng)了解與不同西格瑪水平大致對(duì)應(yīng)的劣質(zhì)成本（例如，3西格瑪水平的公司劣質(zhì)成本約占25%） 11. The Six Sigma Black Belt should know how to quantitatively analyze data from employee and customer surveys. This includes evaluating survey reliability and validity as well as the differences between surveys. 6西格瑪黑帶應(yīng)了解如何定量分析對(duì)員工和顧客進(jìn)行調(diào)查所得到的數(shù)據(jù)，包括評(píng)估調(diào)查結(jié)果的可靠性、有效性以及各次調(diào)查之間的差異。 12. The Six Sigma Black Belt should understand the roles of the various people involved in change (senior leader, champion, mentor, change agent, technical leader, team leader, facilitator). 6西格瑪黑帶應(yīng)了解參與變革的各種員工所扮演的角色（高層領(lǐng)導(dǎo)、擁護(hù)者、顧問、變革代理人、技術(shù)領(lǐng)導(dǎo)、團(tuán)隊(duì)領(lǐng)導(dǎo)、推動(dòng)者）。 13. The Six Sigma Black Belt should be able to design, test, and analyze customer surveys. 6西格瑪黑帶應(yīng)能設(shè)計(jì)、檢測和分析對(duì)顧客進(jìn)行的調(diào)查。 14. Given two or more sets of survey data, the Six Sigma Black Belt should be able to determine if there are statistically significant differences between them.給出兩組或多組調(diào)查數(shù)據(jù)，6西格瑪黑帶應(yīng)能確定它們之間是否存在統(tǒng)計(jì)上的顯著性差異。 15. The Six Sigma Black Belt should be able to quantify the value of customer retention. 6西格瑪黑帶應(yīng)能量化顧客保持力的數(shù)值。 16. Given a partly pleted QFD matrix, the Six Sigma Black Belt should be able to plete it. 給出完成一個(gè)部分的質(zhì)量功能展開矩陣，6西格瑪黑帶應(yīng)能將其完成。 17. The Six Sigma Black Belt should be able to pute the value of money held or invested over time, including present value and future value of a fixed sum. 6西格瑪黑帶應(yīng)能計(jì)算出所持資金或者已投資金的價(jià)值，包括現(xiàn)值和未來價(jià)值的固定總和。 18. The Six Sigma Black Belt should be able to pute PV and FV values for various pounding periods. 6西格瑪黑帶應(yīng)能計(jì)算出不同復(fù)利計(jì)算期的現(xiàn)值和未來值。 19. The Six Sigma Black Belt should be able to pute the break even point for a project. 6西格瑪黑帶應(yīng)能計(jì)算出一個(gè)項(xiàng)目的得失平衡點(diǎn)。 20. The Six Sigma Black Belt should be able to pute the net present value of cash flow streams, and to use the results to choose among peting projects. 6西格瑪黑帶應(yīng)能計(jì)算出現(xiàn)金流轉(zhuǎn)的凈現(xiàn)值，并把這個(gè)結(jié)果用于選擇項(xiàng)目。 21. The Six Sigma Black Belt should be able to pute the internal rate of return for cash flow streams and to use the results to choose among petin