【正文】 完美 WORD 格式 專業(yè)整理分享 華為業(yè)務(wù)工程服務(wù)流程及規(guī)范華為技術(shù)有限公司 完美 WORD 格式 專業(yè)整理分享 目錄第一部分 華為企業(yè)業(yè)務(wù)簡介 ....................................................................................41 現(xiàn)場服務(wù)行為規(guī)范 ....................................................................................................................4 行前準備（盡可能多的了解項目信息：方案、BOQ、客戶負責人） .................................................4 服務(wù)過程 .....................................................................................................................................................5 服務(wù)結(jié)束 .....................................................................................................................................................7第二部分 工程服務(wù)流程及規(guī)范 ................................................................................82 工程服務(wù)流程 ............................................................................................................................8 工程安裝服務(wù)流程 .....................................................................................................................................8 安裝服務(wù)子流程 .......................................................................................................................................10 現(xiàn)場培訓(xùn) ...................................................................................................................................................12 安裝服務(wù)支持文件 ...................................................................................................................................133 產(chǎn)品安裝質(zhì)量規(guī)范（提供客戶簽字的自檢表，否則初驗證書、PO 驗收等辦事處不簽字） ..............................................................................................................................................13 工程質(zhì)量自檢要求 ...................................................................................................................................13 通用產(chǎn)品安裝質(zhì)量標準 ...........................................................................................................................15 常見安裝質(zhì)量正反案例圖片 ...................................................................................................................19 版本使用規(guī)范 ...........................................................................................................................................204 工程服務(wù)文檔返回規(guī)范 ..........................................................................................................245 到貨即損（DOA）貨物處理流程 .........................................................................................27 術(shù)語 ...........................................................................................................................................................27 規(guī)則描述 ...................................................................................................................................................27........................................................................................................................................30貨 物 問 題 反 饋 表 .xls第三部分 高危操作管理規(guī)定 ..................................................................................306 目的 ..........................................................................................................................................307 高危操作定義 ..........................................................................................................................308 高危操作管理流程 ..................................................................................................................319 管理授權(quán) ..................................................................................................................................3110 技術(shù)授權(quán) ................................................................................................................................31 技術(shù)授權(quán)團隊 .........................................................................................................................................31 技術(shù)授權(quán)流程 .........................................................................................................................................3111 客戶授權(quán) ................................................................................................................................3312 操作知會 ................................................................................................................................33 郵件通知： .............................................................................................................................................33 短信通知： ...........................