【正文】 1 / 46大型超市管理制度大全第 1 章 門店各崗位責任 ................................................................................................................4一、 店長崗位責任 ......................................................................................................................4二、 店長工作流程 ......................................................................................................................4三、 店長每日檢查項目表 ..........................................................................................................5四、 課長工作流程 ......................................................................................................................6五、 課長崗位職責 ......................................................................................................................6六、 理貨員崗位責任 ..................................................................................................................7七、 服務臺崗位責任 ..................................................................................................................7八、 收銀員崗位責任 ..................................................................................................................7九、 收銀員工作流程 ..................................................................................................................7十、 收銀工作注意事項： ..........................................................................................................8十一、廣播員崗位責任 ................................................................................................................9十二、電腦操作人員崗位責任 ....................................................................................................9十三、防損員員崗位職責 ..........................................................................................................10十四、企劃員崗位責任制 ..........................................................................................................10十五、播音員工作流程 ..............................................................................................................10第 2 章 業(yè)務操作流程 ..................................................................................................................11一、 新品導入流程 ..................................................................................................................11二、 接貨驗收規(guī)定 ..................................................................................................................11三、 補貨上架作業(yè)流程 ..........................................................................................................12四、 內部調撥流程 ..................................................................................................................12五、 銷貨退回程序 ..................................................................................................................12六、 超市進貨退回流程圖 ......................................................................................................13七、 財務手續(xù)傳遞流程 ..........................................................................................................14八、 盤點工作流程 ..................................................................................................................15九、 顧客抱怨處理流程 ..........................................................................................................17十、 促銷活動作業(yè)流程 ..........................................................................................................18十一、超市采購員工作流程 ......................................................................................................19十二、超市商品談判與結算流程圖 ..........................................................................................20十三、續(xù)訂部商品工作流程 ......................................................................................................21十四、商品變價工作流程 ..........................................................................................................21十五、無法退換的殘損商品處理流程： ..................................................................................21第 3 章 管理制度 ..........................................................................................................................22一、 店內碼申請打印與粘貼規(guī)定 ..........................................................................................22二、 贈品管理制度 ..................................................................................................................22三、 特價快訊考核制度 ..........................................................................................................23四、 孤兒商品的管理制度 ......................................................................................................23五、 商品質量管理制度 ..........................................................................................................232 / 46六、 報損制度 ..........................................................................................................................23七、 盤點制度 ..........................................................................................................................24八、 談判員管理制度 ..............................................................................................................24九、 微機室管理制度 ..............................................................................................................24十、 廢舊包裝管理制度 ..........................................................................................................25十一、公司例會制度 ..................................................................................................................25十二、廣告收費及駐場人員管理制度 ......................................................................................25 廣告收費流程： ............................................................................................................25 廣告收費程序： ............................................................................................................263. 駐場人員注意事項： ....................................................................................................