【正文】 1 / 80北京 XX 信息技術(shù)有限公司質(zhì)量手冊(cè)（依據(jù) GB/T19001—2022 國家標(biāo)準(zhǔn)）二零零一年三月二十六日2 / 80修訂控制頁章節(jié)編號(hào) 章節(jié)名稱 修訂內(nèi)容簡述 修訂日期修訂前版本號(hào) 批準(zhǔn)人全部 建立 2022/5/8 馬聚良1 / 802 / 80目 錄1. 前言 .........................................................................................................1. 公司情況簡介 .................................................................................1. 質(zhì)量手冊(cè)管理 .................................................................................32. 范圍 .........................................................................................................43. 引用標(biāo)準(zhǔn) .................................................................................................44. 質(zhì)量體系框架 .........................................................................................4. 質(zhì)量方針和目標(biāo) .............................................................................4. 質(zhì)量環(huán) .............................................................................................5. XXX 質(zhì)量體系要素 .......................................................................5. 質(zhì)量體系組織結(jié)構(gòu) .........................................................................7. 職責(zé)分配 .........................................................................................8. 質(zhì)量體系要素職責(zé)分配表 ...........................................................105. 質(zhì)量體系管理職能 ...............................................................................13. 總則 ...............................................................................................13. 質(zhì)量目標(biāo)控制 ...............................................................................13. 質(zhì)量策劃 .......................................................................................15. 質(zhì)量體系文件控制 .......................................................................17. 質(zhì)量記錄管理 ...............................................................................20. 管理評(píng)審 .......................................................................................216. 資源管理 ...............................................................................................22. 總則 ...............................................................................................22. 資源管理 .......................................................................................233 / 80. 培訓(xùn)、意識(shí)和能力 .......................................................................257. 生存周期 ...............................................................................................27. 總則 ...............................................................................................27. 客戶信息及客戶檔案控制 ...........................................................28. 項(xiàng)目售前立項(xiàng)控制 .......................................................................29. 項(xiàng)目標(biāo)書（項(xiàng)目建議書）控制 ...................................................31. 合同評(píng)審 .......................................................................................33. 項(xiàng)目總實(shí)施計(jì)劃控制 ...................................................................34. 系統(tǒng)需求分析 ...............................................................................36. 硬件網(wǎng)絡(luò)系統(tǒng)設(shè)計(jì)與評(píng)審 ...........................................................37. 采購控制 .......................................................................................38. 硬件網(wǎng)絡(luò)系統(tǒng)安裝、調(diào)試及交付驗(yàn)收 .......................................40. 應(yīng)用系統(tǒng)概要設(shè)計(jì) .......................................................................41. 應(yīng)用系統(tǒng)詳細(xì)設(shè)計(jì)與實(shí)現(xiàn) ...........................................................43. 軟件客戶化 ...................................................................................44. 項(xiàng)目驗(yàn)收測(cè)試和交付 ...................................................................45. 項(xiàng)目總結(jié) .......................................................................................47. 項(xiàng)目支持維護(hù) ...............................................................................488. 軟件開發(fā)生存周期 ...............................................................................49. 總則 ...............................................................................................49. 軟件立項(xiàng)控制 ...............................................................................49. 軟件開發(fā)計(jì)劃 ...............................................................................51. 軟件質(zhì)量計(jì)劃 ...............................................................................53. 軟件需求 .......................................................................................544 / 80. 軟件設(shè)計(jì) .......................................................................................56. 軟件實(shí)現(xiàn) .......................................................................................58. 件測(cè)試和測(cè)試狀態(tài) .......................................................................59. 軟件產(chǎn)品發(fā)布確認(rèn) .......................................................................62. 軟件產(chǎn)品支持維護(hù) .......................................................................639. 質(zhì)量體系—支持活動(dòng) ...........................................................................65. 總則 ...............................................................................................65. 配置管理 .......................................................................................65. 規(guī)則、慣例和約定 .......................................................................67. 評(píng)審、驗(yàn)證和確認(rèn) .......................................................................68. 分承包商（委托開發(fā)）控制 .......................................................7010. 測(cè)量、分析和改進(jìn) ...........................................................................71. 總則 ...............................................................................................71. 內(nèi)部質(zhì)量審核 ...............................................................................72. 不合格控制 ...................................................................................74. 產(chǎn)品度量 .......................................................................................75. 糾正和預(yù)防措施 ...............................................