[企業(yè)管理]管理模式與溝通(已修改)
2025-01-26 08:44 本頁(yè)面
【正文】 Management Communication 管理模式與溝通 人 社會(huì)關(guān)系的總和 一 句 格 言 管理大師德魯克說(shuō)： 溝通不是你在說(shuō)什么，而是別人怎么理解你說(shuō)的什么。 中國(guó)人的溝通特性： 安全感 —— 真誠(chéng) 王者至尊 —— 面子問(wèn)題 清晰的內(nèi)心，模糊的表達(dá)。 管理者的溝通現(xiàn)象： 未主動(dòng)與其他部門加強(qiáng)聯(lián)系； 不及時(shí)上傳下達(dá)； 不與員工交心； 不明真相的指責(zé)、謾罵。 管理溝通的定義 管理溝通，是圍繞企業(yè)經(jīng)營(yíng)而進(jìn)行的信息、知識(shí)與情報(bào)的傳遞過(guò)程，是實(shí)現(xiàn)管理目的的媒介，也是企業(yè)有效運(yùn)作的潤(rùn)滑劑。 決策層 管理層 操作層 人際溝通 戰(zhàn)略 工作 Why municate in a business setting? ? What do you think is a manager?s job? 1) What do managers do all day? 2) the roles managers play 3) skills required for good managers Answer: ? What do managers do all day? They are in constant action. Switch frequently from task to task, changing focus of attention to respond to issues as they arise, and engaging in a large volume of tasks of short duration. (most lasting less than 9 minutes) planning, an zing, staffing, directing, coordinating, reporting, and controlling? 管理的職能 計(jì)劃 ?設(shè)定目標(biāo) ?決定如何達(dá)到目標(biāo) 組織 ?將工作分成不同部分 ?分配工作 ?分配資源 ?協(xié)調(diào)結(jié)果 領(lǐng)導(dǎo) ?產(chǎn)生愿景 ?激發(fā)員工的投入 ?指導(dǎo)員工朝某個(gè)方向努力 控制 ?監(jiān)控業(yè)績(jī) ?采取行動(dòng)以保證達(dá)到預(yù)定目的 管理的四個(gè)職能 溝通在管理中的作用 在管理工作中 ,管理者約 70%的時(shí)間是用在與他人溝通，這其中的 1/3的時(shí)間用于單獨(dú)會(huì)談，其余的 2/3時(shí)間用于分析問(wèn)題和處理相關(guān)事務(wù)。 如果你不是一個(gè)有效的溝通者，那你也不可能成為一名合格的管理者?。?！ ? Contrary to the image offered by textbooks, they spend little time by themselves, rarely alone drawing up plans or worrying about important decisions. Interacting with people – both inside and outside the anization. (casual interactions in hallways, phone calls, meetings) managers do not leave the telephone or the meeting to get back to work. Rather, these contacts are their work. Their work is conversational. When in action, they are talking or listening. 2/33/4 of their time in verbal activity, just the means by which managers gather information, identify problems, negotiate shared meanings, develop plans, put things in motion, give orders, develop relationships… . Where should a good manager go? The workshop or coffee shop? host receptions, take clients to dinner, meet with business prospects and associates. Such relationships are the richest source of information Mintzberg 的管理角色 What roles managers play? ? 人際角色 interpersonal roles ? 象征性人物 Figurehead rol
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