【正文】 1 IHG Greater China IT Standard Operating Procedure IHG Greater China HOTEL IT STANDARD, STANDARD OPERATING PROCEDURE AND BEST PRACTICES 2 IHG Greater China IT Standard Operating Procedure 1. IHG Greater China Hotel IT SOPs Summary...............................................................................3 How to use this Document 如何使用本文檔 ..................................................................4 Introduction介紹 ...............................................................................................................5 2. IT Operations................................................................................................................................6 Computer Room Access....................................................................................................6 IT Routines Lists...............................................................................................................8 Change Management......................................................................................................14 Data and Systems Backup strategy.................................................................................17 IT Helpdesk Fault Logging.............................................................................................21 IT Logbooks....................................................................................................................22 User Files Backup...........................................................................................................24 IT After Office Hours OnCalls......................................................................................26 3. IT Maintenance...........................................................................................................................28 IT Asset Inventory Management.....................................................................................28 IT Hardware and Software Maintenance Contracts........................................................33 User Hardware Maintenance..........................................................................................35 Hotel IT Server Room Environmental Monitoring System............................................37 4. IT Security amp。 Audit.....................................................................................................................40 Updated user lists / permissions......................................................................................40 IT Screensavers / Idle Passwords....................................................................................42 Inter Usage.................................................................................................................45 IT USB/CD/DVD Lockout.............................................................................................47 Server Room Fire Protection/Alarms/Sensors/Temperature/Humidity/EMS..................49 Server Room Fire Hazards / Combustible Materials......................................................53 Server Room Fire Extinguishers.....................................................................................55 IT Fire and Evacuation – Sample..................................................................................57 IT Emergency Service Recovery....................................................................................59 Software License Compliance......................................................................................78 IT Devices not Being Used / Confidential Documents to Be Destroyed......................82 Protecting Files from Virus...........................................................................................84 New User (username and password).............................................................................86 Resignation of Employee..............................................................................................88 IT AirConditioning amp。 UPS – Sample..........................................................................90 Business Continuity Plan for PMS System...................................................................93 Business Continuity Plan for POS System.................................................................104 5. IT Standards..............................................................................................................................109 Hotel IT Standard Network Setup.................................................................................109 Hotel Firewall / Public IP Addresses..........................................................................118 Antivirus Standards.....................................................................................................120 IT Computer Hardware Specifications.........................................................................123 – Email Address Requests...............................................................................................127 Point of Sales Item........................................................................................................129 3 IHG Greater China IT Standard Operating Procedure 1. IHG Greater China Hotel IT SOPs Summary Document Information Document Name: IHG Greater China Hotel IT Standard Operating Procedure Document Version No: V thPrepared By: Jerry WANG Date: Feb. 1, 2020 Review By: WONG Kar Hong Distribution List FromDane/Fax/EtePhomail thJojo Coronel Dec. 8, 2020 thJojo Coronel Jan. 5, 2020 ToActionDueDatePhone/Fax/Email *AP Greater China Hotels Distribute InformationTechnology