【正文】 MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 1 85 管理 培訓(xùn)與發(fā)展 Managing Training amp。 Development for the Business 介紹 歡迎參加“ 管理培訓(xùn)與發(fā)展 ”課程， 這個(gè)三天的 課程是專為 部門 培訓(xùn)協(xié)調(diào)員所設(shè)計(jì) 的 。 Wele to this workbook. It has been designed to support the threeday Managing Training amp。 Development for the Business workshop for Departmental Training Coordinators. 在工作手冊(cè)中，大家會(huì)看到不同的標(biāo)記 Through the workbook, you will see various icons: 停下來(lái)思考一下 Invites you to pause and think for a few moments ? 寫下您自己的想法 Invites you to write your own thoughts ? 表示有練習(xí)需要完成 Indicates an exercise for you to plete ? 表示 進(jìn)行案例分析的小組需要完成練習(xí) Indicates an exercise to plete in your case study group ? 注意！ Take note! / NB 手冊(cè)每頁(yè) 留出空白 以便您記錄 下學(xué)習(xí)要點(diǎn) 。 The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points. 培訓(xùn)目標(biāo) /Objectives 任何培訓(xùn)課程都有目標(biāo)，我們希望您能夠閱讀此學(xué)員手冊(cè)，參加培訓(xùn)并完成練習(xí)，在 培訓(xùn) 結(jié)束之后 ，您將能夠： All workshops and sessions need to have formal objectives, and we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to: MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 2 85 ? 解釋在您的職責(zé)范圍內(nèi)對(duì)組織培訓(xùn)和發(fā)展所起的作用 Explain your role for anising training and development of people within your area of responsibility ? 在您的 職責(zé) 范圍內(nèi) ， 發(fā)現(xiàn)培訓(xùn)和發(fā)展 的 需求以滿足相關(guān)的經(jīng)營(yíng)需要 Identify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan ? 設(shè)定培訓(xùn)目標(biāo)并運(yùn)用不同的方法以達(dá)到理想的結(jié)果 Set learning objectives to achieve desired outes using a variety of development methods ? 為 部門 和個(gè)人建立培訓(xùn)計(jì)劃并 進(jìn)行 溝通，該計(jì)劃包含完成期限并能滿足您職責(zé)范圍內(nèi)的優(yōu)先需求 Build and municate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals ? 解釋如何評(píng)估培訓(xùn) 與 發(fā)展活動(dòng) Explain how to evaluate training and development activity 簡(jiǎn)而言之，此培訓(xùn) 課程 是為了幫助您在您職責(zé)范圍內(nèi)管理員工的發(fā)展以 獲得 他們 對(duì)部門，對(duì)酒店經(jīng)營(yíng)以及對(duì)自己的最好的最佳結(jié)果 。 In short, an important part of ing on this workshop is to help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business – and for themselves. 而且，每次 培訓(xùn) 后 你都會(huì)記得 一起參加課程的學(xué)員，以便今后建立聯(lián)系。 As always, when attending workshops, it can be helpful to remember who was there with you – in case you want to contact each other afterwards. MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 3 85 ? 您可以記下共同參加此次培訓(xùn)的學(xué)員信息： You might like to make a note here of the other people attending your workshop: 姓名 /Name 酒店 /Hotel 聯(lián)系電話 /Contact Number 我們 希望您能夠喜歡運(yùn)用這本學(xué)員手冊(cè)，充分 享受這次培訓(xùn)。如果您有任何問題，請(qǐng)隨時(shí)與我聯(lián)絡(luò)。 ? We hope you will enjoy using this workbook, and attending the workshop. If you have any questions at all, then please do not hesitate to ask your tutor/facilitator. MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 4 85 目錄 /Contents 頁(yè)數(shù) /Page 1 目標(biāo)介紹 /Introduction amp。 objectives of the workshop 第一部分 Section One – Sessions 6 介紹 培訓(xùn) 與 發(fā)展 /Introduction to Training amp。 Development 11 明確 角色 與職責(zé) /Who does that? – Roles and Responsibilities 14 創(chuàng)建合適 的環(huán)境 /How people learn – Creating the Right Conditions 22 運(yùn)用 系統(tǒng) 的 方法 /Where do I start? – Applying a Systematic Approach 25 識(shí)別 培訓(xùn)需求與優(yōu)先順序 －開始計(jì)劃 /Identifying business needs and priorities – Starting to Plan 44 制定計(jì)劃 — 為 部門 和個(gè)人 /Making a plan – Planning for Groups and Individuals 49 實(shí)施培訓(xùn) 與 發(fā)展 /Implementing Training and Development 54 回顧 與 評(píng)估 /What difference did it make? – Reviewing amp。 Evaluation 60 個(gè)人學(xué)習(xí) 筆記 /Personal Learning Log 第二部分 — 案例分析 /Section Two – Case Study Exercise 61 案例分析 練習(xí) Case Study Exercises 第三部分 — 回到工作崗位 /Section Three – Backtowork 69 聯(lián)系到 工作崗位的 練習(xí)活動(dòng) Backtowork Activities ? 以上所有的內(nèi)容都包含在 學(xué)員手冊(cè) 中。 在培訓(xùn)過(guò)程中， 您 可能需要 在某些 方面 多花些時(shí)間 ，其他地方少花些時(shí)間 。 這是因?yàn)檎n程的培訓(xùn)員希望滿足所有學(xué)員的需求 。 The content above can all be found in this workbook. You might find that on your workshop you spend more time on some areas, and less time on others. This is because your trainer will try to meet the needs of your group. MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 5 85 在培訓(xùn)之前，先花點(diǎn)時(shí)間思考一下您為什么要參加這個(gè)培訓(xùn)以及在培訓(xùn)結(jié)束后您 希望 有什么收獲？ 你的個(gè)人目標(biāo)是什么？ Before you start on the rest of the content, it is worth spending some time thinking about why you are attending, what you would like to gain as a result. What are your personal aims for the workshop? 請(qǐng)把您的想法 寫 下來(lái)： Write them in here: ? 在培訓(xùn)結(jié)束后我們?cè)賮?lái)看一看這次培訓(xùn)是否達(dá)到了您的 目標(biāo) Return to them at the end of the workshop and check if they have been met. MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 6 85 第一部分 SECTION 1 第一章 Session One 介紹 “ 培訓(xùn) 與 發(fā)展 ” Introduction to Training amp。 Development 介紹 / Introduction 作為一名部門培訓(xùn)協(xié)調(diào)員，您要在很多方面承擔(dān)起責(zé)任以幫助部門更好的運(yùn)行，并為酒店 的成功經(jīng)營(yíng)作出貢獻(xiàn)。 In your role as a departmental training coordinator, you will be responsible for many factors that help your department to run smoothly and contribute to making the business successful. 在您所能控制的范圍內(nèi)，最為昂貴的項(xiàng)目 — 至少是最昂貴的之一 — 就是勞動(dòng)力成本。勞動(dòng)力成本有很多因素組成，直接成本如 工資 、員工 離職及替 換成本 等。 Within the areas of your control, one of the most – if not the most – expensive items you control will be the cost of employing people. The costs are made up of many