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? Defects Per Million Opportunities23456308,537 66,807 6,210 233 PPM? Defects per Million of Opportunity Sigma Level6? Overview Measurement System23456308,537 66,807 6,210 233 PPM SIGMA LEVEL DEFECTS per MILLIONOPPORTUNITY? IRS Tax AdviceBest CompaniesAirline SafetyAverage CompanyGEAirline BaggageDoctor’s PrescriptionRestaurant Bills{ { { { Average Company in 3? to 4?? Range Some Sigma “Benchmarks” 6? Overview Measurement SystemA Graphic/Quantitative Perspective on VariationAverage ValueMany Data Sets Have a Normal or Bell ShapeNumber ofPeopleArrivingat CRDTime7:00 7:15 7:30 7:45 8:00 8:15 8:30 8:45 9:00 9:156? Overview Problem Solving ApproachCenterProcessReduceSpreadXX XXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXX XXXOffTarget UnpredictableOnTarget 6??? Helps us Identify and Reduce VARIATION due to: Insufficient Process Capability Unstable Parts Materials Inadequate Design MarginTargetUSLLSLTargetUSLLSLTargetUSLLSLCenterProcessReduceSpreadOffTarget UnpredictableOnTargetDefects6? Overview Problem Solving Approach“Lower Specification Limit” “Upper Specification Limit”Less Variation Means Fewer Defects Higher Process Yields 6? Overview Problem Solving ApproachKey Components of “BREAKTHROUGH STRATEGY”Measure Analyze Improve Control? Identify CTQ CTP (Critical to Process) Variables? Do Process Mapping? Develop and Validate Measurement Systems? Benchmark and Baseline Processes? Calculate Yield and Sigma? Target Opportunities and Establish Improvement Goals? Use of Pareto Chart Fishbone Diagrams? Use Design of Experiments? Isolate the “Vital Few” from the “Trivial Many” Sources of Variation? Test for Improvement in Centering? Use of Brainstorming and Action Workouts? Set up Control Mechanisms? Monitor Process Variation? Maintain “In Control” Processes? Use of Control Charts and Procedures A Mix of Concepts and Tools Will Also Integrate with NPI Process6? Overview Disciplined Change ProcessA New Set of QUALITY MEASURES? Customer Satisfaction? Cost of Poor Quality? Supplier Quality? Internal Performance? Design for Manufacturability Will Apply to Manufacturing NonManufacturing Processes and be Tracked Reported by Each Business6? Overview StructureQuality Council? Members: Labs Functions? “Pipeline” BB Project Priorities? Training Certification? Measurements Rewards? CommunicationsChampions? Leadership: Overall Initiative ? Project Funding? HR: Training RewardsBlack Belts? Lead 6? Project Teams? “Measure/Analyze”? “Improve/Control”? Out with Businesses? Here at CRDMaster Black Belts? Teach 6? ? Mentor Black Belts? Monitor BB Projects? Work “Pipeline” Projects? A Resource PoolTeam Members? Learn/Use 6? Tools ? Work on BB Projects? Part of The Job? Out with Businesses 6? Projects with the GE Businesses?Tabulation of GE Six Sigma ResultsBenefit Target UpdateCurrent benefits level MMQPID loading : Carryover from 1999 : Completed Projects 2023 : Active Projects 2023 : Total : MM Key Concepts Tools6? Overview 6? Overview Changing Focus From Output to Process Y Dependent Output Effect Symptom Monitor X1. . . XN Independent InputProcess Cause Problem Control Identifying and Fixing Root Causes Will Help us Obtain the Desired Outputf (X)Y =Process Capability6? Overview Sustained Capability of the Process (long term)USLTTime 1Time 2Time 3Time 4Inherent Capability