【正文】 unbelievable ! 這位女士告訴我的錢是偽鈔！太不可置信了！ A： Well, please calm down, I can help you with the with me ,please. 嗯，請您冷靜一下，我可以幫助您，請跟我來。 23 A:I’m sorry to tell you , general manager is not available at this I’d be more than glad to get our assistant manager for you if you like. 太太，很抱歉告訴您，我們的總經(jīng)理現(xiàn)在不在。但是如果您愿意，我非?？梢詭ヒ娢覀兊慕?jīng)理助理。 B:OK. 好的。 A:one moment,please. 請稍等。 C： Oh…I’m sorry madam,after technical examination,we find your note is counterfeit. According to the regulations, fed notes are to be confiscated. 噢 … 很抱歉，太太，經(jīng)過技術(shù)鑒定，您的這張錢幣是偽造的。根據(jù)規(guī)定，我們應(yīng)該沒收您的假鈔。 24 外幣兌換 Foreign Currency Exchange 25 exchange rate 外匯匯率 [ 39。f?rin ] memo 水單 [ iks39。t?eind? ] [ 39。mem?u ] Administration of Foreign Exchange(SAFE) 外管局 [ ?dminis39。trei??n ] Central Bank 央行 Banking Supervisory Commission(CBRC) 銀監(jiān)會 [ sju:p?39。vaiz?ri ] [ k?39。mi??n ] dollars 美元 USD sterling [ 39。st?:li? ]英鎊 GBP 歐元 EUR yen日元 JPY Kong dollars港幣 HKD 26 ？ A:What kind of currency do you want to exchange? B:I want to exchange some US dollars into RMB. A: Sorry, we don’t change Swiss Franc at present. ？ A:How much would you like to change? B: I want to change 500 dollars. 27 Do you have your passport? /Please show me your passport. B: Could you tell the exchange rate A: It’s RMB against 100 US dollars. It’s RMB per 100 US dollars. The exchange rate today is RMB to one US dollar. 28 Please sign your name at the bottom of the exchange memo. 6. 完成兌換并提示客戶保管好水單 Here is your exchanged RMB and your passport. Please keep this memo carefully. You have to show the memo to the bank when you convert any unused RMB back into foreign exchange. 29 外籍人士人民幣（收入）購買外幣 根據(jù)我國外匯管理規(guī)定，外籍人士可以憑護照兌換等值500美元的外幣。如果超過等值 500美元，需要提供護照、收入證明和相關(guān)完稅證明 According to China’s FX regulations, foreigners could exchange 500 USD OR equivalent , if you want to exchange more than 500, we need your passport, ine certificate and relevant tax pletion/fulfillment certificate. 30 剩余人民幣兌換成外幣 A: Good morning, Sir, what can I do for you? B: Yes,please. I have 2022 yuan , and I want to change back into US dollars. A: Certainly, please show me your passport and the exchange memo. B: Exchange memo? A: Yes, it is the Certificate proving that you exchanged your country’s currency into RMB when you first came to China. Or: Yes, that is the certificate from the bank when you changed your money into RMB yuan. 31 B: OK, I see. Here it is. A: Thanks. Please wait a moment. B: OK. A: Today’s exchange rate is , and here are the cash and your passport. B:Thanks. A You are wele. Bye and have a nice day. B: Bye. 32 旅行支票 Traveler’s Cheques 33 34 常用詞語 支票： Checks/Cheques 旅行支票： traveler’s cheques 購買旅支協(xié)議書： Purchase [ 39。p?:t??s ] Agreement/ Purchase record 審核 /查實： verify [ 39。verifai ] 授權(quán)書： authorization [ ?:θ?rai39。zei??n ] letter 索賠申請表： Refund Claim Form 簽名： sign or signature [ 39。signit?? ] 復(fù)簽： countersign [ 39。kaunt?sain ] 35 （一）旅行支票兌付 兌現(xiàn)的過程 詢問客戶 出示護照或身份證 檢察初簽 當(dāng)面復(fù)簽 核對初復(fù)簽及支票真?zhèn)?填制單證 交付現(xiàn)金 36 詢問客戶兌換需求 A:Can I help you? B: I want to cash some traveler’s checks? A:How much do you want to cash? B: I want to cash USD 500. 37 要求客戶初具護照并在支票上復(fù)簽 Can I see your passport or identity card? Please countersign the checks. I am sorry, your checks are already countersigned, could you please sign again on the back of check. 38 詢問兌換幣種，告知費率 A: What currency do you want, USD or RMB? B: I would like to have USD/RMB, please. A: We will charge % of the face value, which is , the amount after mission is USD . 39 外幣兌換零鈔將折算成人民幣 As we do not offer small change of USD, how about we give you USD496, for the change of , we will give RMB equivalent. Today’s/ now the Exchange rate is , here are the exchange memo and the total RMB . 40 抱歉不能兌換客戶的旅行支票 Sorry, we are unable to cash your check as the signatures are different. Sorry, we are unable to cash your check right now, we need to contact the service center of the issuing pany, for authorization. Sorry, we are unable to cash your check, since it is a transferred one, we have to make a collection. 41 （二）購買旅行支票 詢問兌換幣種，告知費率 B: Can I buy traveler’s check here? A: Yes, how much would you like to buy? B:What is your charges/fee/ mission? A: Our charge is % 42 詢問客戶需要的旅行支票面額 A: We have two kinds of traveler checks, one is USD 100 par value , another is USD 50 par value, which do you like? B: I would like to have 300 in 100 denomination , and rest 200 in 50 denomination. 43 提醒收妥購買協(xié)議并在每張支票上初簽 Here are the purchase agreement and the checks, please sign on each check. Please keep the purchase agreement carefully and safely, in case for future use. 44 （三）旅行支票遺失處理 1. 請問您把“購買旅行支票協(xié)議書”帶來了嗎 ? Have you got your “Purchase Agreement” with you? or: Do you bring the Purchase Agreement with you? 2. 請趕緊和旅行支票公司聯(lián)系。 Please contact the Traveler’s cheques pany as soon as possible， tell them all the particulars of the cheques., the loss and your personal information. 45 3. They will fax an authorization letter and a Refund Claim Form to our bank, and we will assist you in obtaining the refund. （ 按照他們傳真過來的授權(quán)書和旅行支票遺失索賠申請表，我們將為您辦理掛失理賠手續(xù)） 4. Lastly, please fill out the Refund Claim Form and sign your name. （ 最后請您填寫遺失索償申請表，并簽上您的姓名） 46 銀行卡業(yè)務(wù) Card business 47 常見詞語 銀行卡： Bankcard 借記卡： Debit [ 39。debit ]