【文章內(nèi)容簡(jiǎn)介】 card 貸記卡： Credit [ 39。kredit ] card 掛失： Loss report 存款： Deposit [ di39。p?zit ] 取款： Withdraw [ wi240。39。dr?: ] 48 境外銀行卡能否在國(guó)內(nèi)取款 B: I am from England, can I withdraw RMB using my credit card/visa card? A: Yes, you may withdraw RMB cash from ATM. 49 外籍人士申請(qǐng)開(kāi)立農(nóng)行銀行卡：只需出示有效的護(hù)照 A: Hello. What can I do for you? B: Yes. Can I apply for a bankcard? A:Certainly, can I have your passport. B: OK. Here you are. A: How much do you want to deposit? 申請(qǐng)銀行卡 50 不懂漢語(yǔ)能從 ATM提款么？ B: Can I withdraw money from the ATM? I don’t read Chinese. A: Don’t worry, our ATMs are wellequipped. They have instructions in both Chinese and English. ATM提款 51 B: Excuse me. There’s something wrong with this ATM, my card has been swallowed. A: Don’t worry. Can I see your passport and the ATM receipt? Or: Wait a moment , please. Is this your card? Or: Please sign your name here, and here is your card and the passport. 被 ATM吞卡 52 A: Hello. What can I do for you? B: I lost my card. A: Now please fill out this charge for loss report is fifteen Yuan. B:Everything is fine, and your money is safe now. Please e and collect your reissued/ new card after seven workdays, Please remember to bring the receipt and your passport with you。 銀行卡掛失 53 其他用語(yǔ) You can make the loss report either via our call center 95599 or over the counter. There is no withdrawal or consumption record in your account today. 54 西聯(lián)匯款 55 Vocabulary 西聯(lián)匯款 Western Union Money Transfer 貴賓窗口 VIP counter 發(fā)匯業(yè)務(wù) /收匯業(yè)務(wù) send money / receive money 發(fā)匯單 /收匯單 Send Money Form / Receive Money Form 發(fā)匯人 /收匯人 sender / receiver 服務(wù)費(fèi) bank charge / bank mission [ k?39。mi??n ] 收 據(jù) receipt [ ri39。si:t ] 匯款監(jiān)控號(hào) Money Transfer Control Number 兌換單 Exchange Bill Note 客戶(hù)服務(wù)中心 Customer Service Center 56 目錄 客戶(hù)到來(lái)時(shí) 發(fā)匯業(yè)務(wù)的正常情況 發(fā)匯業(yè)務(wù)的非正常情況 收匯業(yè)務(wù)的正常情況 收匯業(yè)務(wù)的非正常情況 客戶(hù)離開(kāi)時(shí) 57 使用西聯(lián)匯款業(yè)務(wù)是您明智的選擇，西聯(lián)匯款是全球速度最快的。 Western Union Money Transfer is your wise choice. It is the fastest way to transfer money worldwide If you have time to say that, you might want to say something like: 請(qǐng)問(wèn)您辦理辦理發(fā)匯業(yè)務(wù)還是收匯業(yè)務(wù)？ Do you send money or receive money? 58 當(dāng)然，如果自己處理不了，你可以： 請(qǐng)到貴賓客戶(hù)窗 /XX號(hào)窗辦理西聯(lián)匯款業(yè)務(wù)。 Please go to the VIP Counter / No. XX Counter 請(qǐng)稍等，我?guī)湍阏胰藖?lái)做 Please wait a second, I will get someone to help you 59 發(fā)匯業(yè)務(wù)的正常情況 請(qǐng)您填寫(xiě)發(fā)匯單。 Please fill in the Send Money form Please fill in this form 請(qǐng)問(wèn)您匯出多少錢(qián)？ How much do you want to send? 請(qǐng)出示您的護(hù)照和簽證，謝謝合作！ Please show me your passport and visa. Thank you for your cooperation Passport please. Thank you 60 請(qǐng)您稍等，我將盡快為您辦理好這筆匯款 Please wait for a minute. It will be OK soon Please wait a moment. This shall take no time 如果你需要起身暫時(shí)離開(kāi)一下，請(qǐng)一定要說(shuō)一聲： I will be right with you I will be back 61 您的匯款本金是 500美元，服務(wù)費(fèi) 15元，一共是 515美金 For your 500 Dollars, the charges are 15 Dollars. Total amount 515 Dollars, please! 一些數(shù)字的簡(jiǎn)便說(shuō)法： 1000 One grand $ Five twenty six 984,798,748 遇到這種情況最好還是挨個(gè)念數(shù)字的好 … 62 這是您的收據(jù)。請(qǐng)小心保管 Here is your receipt. Please keep it carefully 這是您的匯款監(jiān)控號(hào)。 請(qǐng)將此告訴收款人，這樣他 /她取款會(huì)更方便 This is your Money Transfer Control Number. Please tell the receiver about it. He/She will get the money more easily with this number This is your Reference Number. Please tell the receiver about it so that he will get the money easily 63 請(qǐng)告訴收匯人去就近帶有西聯(lián)標(biāo)識(shí)的網(wǎng)點(diǎn)，帶上他 /她的證件，并且告訴柜員匯入金額、從何地匯入？如核實(shí)無(wú)誤，她 /他會(huì)收到這筆錢(qián) Tell the receiver to go to the nearest place which has Western Union sign, and bring his/her certificate. Also she/he should tell the counter how much you send and from where. After checking, she/he will get the money Please tell your friend to bring his ID and go to the nearest place which has Western Union service. Tell them how much and from where you have sent the money. When it is approved, he will get the money 64 發(fā)匯業(yè)務(wù)的非正常情況 對(duì)不起，您的款項(xiàng)有誤。請(qǐng)您重新清點(diǎn)一下好嗎 Excuse me? I’m afraid your amount is wrong. Would you please check again? 對(duì)不起，您忘記簽名了。請(qǐng)您在這里簽名。謝謝！ Excuse me? You fot to sign your name. Please sign your name here. Thank you! 對(duì)不起，電腦系統(tǒng)出故障了，請(qǐng)稍等 I’m sorry. There is something wrong with the puter system. Please wait for a while 65 收匯業(yè)務(wù)的正常情況 請(qǐng)您填寫(xiě)收匯單 Please fill in the Receive Money form 請(qǐng)?zhí)顚?xiě)匯款監(jiān)控號(hào)，它將有助于您得到更快捷的服務(wù) If you know the Money Transfer Control Number, please write it down here. It is quite useful for a fast service 請(qǐng)出示您的護(hù)照 Your passport please 66 請(qǐng)問(wèn)您需要美元還是人民幣？ Do you want Dollar or RMB? 這是您的匯款 1000美元和收據(jù)。請(qǐng)您把款清點(diǎn)一下！ Here is your money of 1000 dollars and your Receipt. Please check the amount Here are your 1000 dollars and Receipt. Please check it 67 這是 8100元人民幣和兌換單，請(qǐng)您清點(diǎn)一下 This is 8100 RMB and the Exchange Bill Note, please check it 68 收匯業(yè)務(wù)的非正常情況 對(duì)不起！您填寫(xiě)的發(fā)匯人 /收匯人姓名與我們的記錄有些不同。您能確認(rèn)填寫(xiě)無(wú)誤嗎？ Excuse me！ I’m afraid the Sender’s/Receiver’s name you wrote is different from our record. Are you sure it is correct? 對(duì)不起！還是不對(duì)。我必須打電話(huà)給客戶(hù)服務(wù)中心。請(qǐng)您稍等。 Sorry, it’s still wrong. I have to contact the customer service center. Please wait for a minute 69 對(duì)不起，讓您久等了！我這就把款項(xiàng)解付給您 Sorry to keep you waiting! I can give you the money right now 對(duì)不起！您忘記簽名了。請(qǐng)您在這里簽名（收匯單和國(guó)際收支申報(bào)單的簽名處）。謝謝！ Excuse me? You fot to sign your name. Please sign your name here. Thank you! 70 客戶(hù)離開(kāi)時(shí) 感謝您選擇我們的服務(wù)！ Thank you for choosing our service! 感謝您選擇西聯(lián)匯款！ Thank you for choosing Western Union Money Transfer! 很高興為您服務(wù)！ It is my pleasure! 說(shuō)再見(jiàn)有很多種： Goodbye, Bye, See you, Take care 71 您能留下聯(lián)系電話(huà)嗎