【正文】 ...................................................................19 安全管理規(guī)定 ......................................................................................................................20 樓內(nèi)保潔 .............................................................................................................................20 樓外保潔 .............................................................................................................................21 園區(qū)綠化 .....................................................................................................................................22 安管人員 .....................................................................................................................................23 門(mén)崗職責(zé) ..............................................................................................................................23 巡崗職責(zé) .............................................................................................................................23十二、 保潔作業(yè)流程與標(biāo)準(zhǔn) .............................................................................................................2412．1 衛(wèi)生標(biāo)準(zhǔn) ..................................................................................................................................24 室內(nèi)衛(wèi)生標(biāo)準(zhǔn) ......................................................................................................................24 外圍衛(wèi)生標(biāo)準(zhǔn) .....................................................................................................................25 墻面衛(wèi)生作業(yè)流程與標(biāo)準(zhǔn) ..................................................................................................25 玻璃清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................................26 燈飾清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................................27 不銹鋼的日常清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................28 樓外公共區(qū)域清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................28 保潔工具的使用及保養(yǎng)規(guī)程 .....................................................................................................29 抹布 ......................................................................................................................................29 墩布 .....................................................................................................................................29 水桶 .....................................................................................................................................30 扁鏟 .....................................................................................................................................30 百潔布 .................................................................................................................................31 伸縮桿 .................................................................................................................................31 刮水器 .................................................................................................................................31 牽塵器 .................................................................................................................................31 人字梯 ...............................................................................................................................31 告示牌 ................................................................................................................................31 垃圾的收集處理操作規(guī)程 .........................................................................................................31 工作程序 ..............................................................................................................................32 注意事項(xiàng) .............................................................................................................................32 樓層操作程序 .............................................................................................................................32十三、 安管工作守則與規(guī)范 .............................................................................................................33 職業(yè)道德規(guī)范 .............................................................................................................................33 行為守則 .....................................................................................................................................34 安管員安全管理權(quán)限 .............................................................................................................355 警械、警具管理 .........................................................................................................................36 交接班制度 .................................................................................................................................36 訓(xùn)練、培訓(xùn)制度 .........................................................................................................................37 儀容儀表 ................................................................................................................................37 服務(wù)紀(jì)律 ................................................................................................................................38 服務(wù)語(yǔ)言情景規(guī)范 ................................................................................................................39 服務(wù)語(yǔ)言崗位規(guī)范示例 .......................................................................................................39 監(jiān)督檢查 ..............................................................................................................................41 車(chē)輛、巡邏管理 ..................................................................................................................42 物品放行制度 ......................................................................................................................43