cni人力資源精品之optimizing skill sets, processes and technology to boost the effectiveness of healthcare delivery to customers-文庫吧
2025-01-04 09:19 本頁面
【正文】 ant than profit, customers are more important than our people, big customers are more important than small customers, and that growth is the key to our success. No wonder our performance is inconsistent CEO, Anonymous What is the End Objective? In the old days of HR… ? Average training hours per staff ? % of staff attending training ? of training programs ? % of training programs conducted ? Training needs analysis conducted ? Competency models developed ? Training budget as % of payroll What’s wrong with this picture? What is the End Objective? Moral of the story… 1. Innovation: – Business models – Products – Services 2. Market Leadership 3. Competitive differentiation End Objective? “What is the moral of the story?” What then are the End Objectives? 1. Level of Population Health 2. Health Inequalities 3. Level of Health System Responsiveness (patient satisfaction) 4. Distribution of Responsiveness within the population (segment satisfaction) 5. Distribution of health system?s financial burden within the population (who pays) The World Health Report 2022, World Health Organization Expectations and Objectives 1. ↓ cost 2. ↑ access 3. ↑ Quality 4. ↓ Variations in performance 5. ↑ Utilization of resources 6. ↓ Disparity ↑ Equity 7. ↑ Prevention 8. ↓ Overcrowding in urban 9. ↑ Profiting from Highend 10.↑ FDI to ↑ H/C System 11.↑ Meet segment needs 12.↑ Workforce Management Some broad Solutions and Strategies… 1. Patientcentered care 2. Inpatient Outpatient 3. Highend care 4. Rural care 5. PublicPrivate sector collaboration 6. Preventive Healthcare 7. Government subsidy Private sector funding 8. Disruptive Innovation (“Just Good Enough”) Side Note: Disruptive Innovation Performance Time New Performance trajectory *The Innovator?s Solution, Clayton M. Christensen Side Note: Disruptive Innovation ? begin in unattractive or overlooked markets ? highquality, affordable alternatives ? more convenient ? less centralized locations ? increasingly lower prices ? for less plicated cases ? less specialized training to deliver Also known as ?Downwards Innovation? *The Innovator?s Solution, Clayton M. Christensen Side Note: Disruptive Innovation Examples of Disruptive Innovation in serving the “Underserved” markets: 1. Angioplasty 2. LASIK 3. Home Pregnancy Kit 4. MinuteClinic diagnoses 20 conditions 5. Sonosite – portable ultrasound machine 6. Quantum Dot – self diagnosis of plicated conditions such as prostate cancer *The Innovator?s Solution, Clayton M. Christensen Side Note: Disruptive Innovation Ability to Diagnose and Treat *Will Disruptive Innovations Transform Healthcare, 19 August 2022, John W. Kenagy, MD Healthcare Objectives Strategy Customer Who do we define as our customer? How do we create
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