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知識(shí)管理:咨詢公司知識(shí)管理-文庫吧

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【正文】 our objectives GMT, CoE, CA and Disciplines KC and experts play a key role in assessing innovations and best in class contributions. In the case that the PM identifies a KS other than the GMT KS, please refer to Panel 16 to see how the KCapture process changes. A joint conference call for small projects and an onsite expectation session for large projects is suggested A joint conference call for small projects and an onsite knowledge capture session for large projects is suggested Capturing knowledge from projects involves the following principles... Project Knowledge Capture updates KBase updates KBase finalize knowledge capture report, copy to PKC, PM, GMT/Disc, CoE, CA, PoA KC at project end, hands over project archive to local Info Centre review KCapture report and together with stream leads, identify ?Best in Class? GMT documents Key Roles GMT KC GMT Knowledge Champion PM Project Manager PKC Project Knowledge Champion GMT KS GMT Knowledge Specialist CoE, CA, PoA, Discipline Knowledge Specialist CoE, CA, PoA, Discipline Knowledge Champion review documents and allocate to the relevant (GMT, CoE, CA, Disc.) KBases updates Pamp。P Database Contacts PM to identify PKC and KS identifies PKC and accountable KS sends “KC Pack” and GMT KBase CDROM pletes Pamp。P form and forwards to KS fills in KCapture report and sends to KS define and municate knowledge capture approach and set concrete capture expectations with team abstract and sanitize best documents and send to KS Involvement of all project team members is critical to achieving our objectives GMT, CoE, CA and Disciplines KC and experts play a key role in assessing innovations and best in class contributions. ? The GMT KS contacts the PM, offers Knowledge Management coaching ? The Project Manager (PM) identifies the Project Knowledge Champion (PKC) and the Knowledge Specialist (KS) that will be accountable for capturing the projects knowledge ? The accountable KS will usually be the GMT KS. However, if a project is largely Discipline/CA/CoE driven (for example, IM Discipline), then the appropriate Discipline/CA/CoE KS should bee the accountable Knowledge Specialist (The above process assumes the GMT KS is selected。 Please see next slide for Discipline and Aamp。D examples) ? If the PM can not identify a KS, the GMT KS is selected automatically ? GMT KS sends ‘Knowledge Capture’ Pack and GMT KBase CDROM ? Exchange and documentation of Knowledge Capture expectations ? GMT KS and other appropriate KS, PM, PKC and other project members exchange concrete knowledge capture expectations which are documented in the KCapture report (Please see appendix for a template) ? A joint conference call for small projects and an onsite expectation setting session for large projects is suggested ? PKC sends KCapture report to GMT KS who forwards it to other KS (Discipline, CA, CoE) ? The GMT KS ensures that the Peopleamp。Project Summary is submitted by the PKC ? The GMT KS ensures that the case history, case study and project archive is captured from the project ? Selection of ‘Best in Class’ documents ? The Knowledge Capture report should be reviewed ? All project members (under the leadership of PKC) review all relevant documents and select most innovative and other ‘Best in Class’ GMT as well as Disc./CA/CoE documents ? GMT, Discipline, CA and CoE Knowledge Specialists, Knowledge Champions and other experts can be consulted to identify ‘Best in Class’ documents ? A oneday Knowledge Capture session with all relevant KS is suggested for large projects。 a joint conference call should be anised for KCapture from small projects ? The KCapture report is updated by the PKC and sent to GMT KS ? All identified ‘Best in Class’ documents are abstracted (in English) by the project members and submitted to the GMT KS who is forwarding relevant documents to other Knowledge Specialists (according to KCapture report) ? All KS review the submitted documents and update their Knowledge Domains accordingly ? The Knowledge Capture report is finalized by all involved KS (under leadership of GMT KS) and forwarded to the PKC as well as copied to the PM and all relevant Knowledge Champions Principles At Project Start Before Project End In the case that the PM identifies a KS other than the GMT KS, please refer to Panel 16 to see how the KCapture process changes. A joint conference call for small projects and an onsite expectation session for large projects is suggested A joint conference call for small projects and an onsite knowledge capture session for large projects is suggested Filtering relevant documents ensures higher quality content in the Knowledge Base Relevant project documents are collected throughout the project All project members (under consultation with appropriate KS and/or KC) determine whether document should be submitted or identify any next steps No No Include document in ?Best in Class? document pack and submit to GMT KS Yes No Yes Yes All project members (under the leadership of PKC) review all relevant documents No Yes How do we value the importance of the doc for the CA, CoE, GMT, PoA or Disc.? Is document an addition or build to an existing document or technology? Is document a new application of an existing tool or technology? Innovative Key Basic Project Members must select the ‘Best in Class’ project documents and abstract them. One day onsite knowledge capture session together with Knowledge Specialists is suggested for large projects. This is the detailed workplan for Knowledge Capturing 0. Setup Technical infrastructure Get anize
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