【正文】 ....................................................................................................... 42 客戶服務(wù)質(zhì)量文件 ................................................................................................................... 43 應(yīng)急維護(hù)方案 ...................................................................................................................................... 45 應(yīng)急預(yù)案目標(biāo) ............................................................................................................................ 45 應(yīng)急預(yù)案具體措施 ................................................................................................................... 45 應(yīng)急處理流程 ............................................................................................................................ 46 軟件開(kāi)發(fā)方案 ...................................................................................................................................... 47 項(xiàng)目啟動(dòng)過(guò)程 ............................................................................................................................ 48 需求分析 ..................................................................................................................................... 48 開(kāi)發(fā)策劃 ..................................................................................................................................... 49 設(shè)計(jì)與編碼實(shí)現(xiàn) ........................................................................................................................ 50 系統(tǒng)設(shè)計(jì) ................................................................................................................................... 50 編碼實(shí)現(xiàn) ................................................................................................................................... 50 系統(tǒng)測(cè)試 ..................................................................................................................................... 50 實(shí)施培訓(xùn) ..................................................................................................................................... 52 總結(jié)驗(yàn)收 ..................................................................................................................................... 53 問(wèn)題處理機(jī)制 ............................................................................................................................ 54 系統(tǒng)維護(hù)流程 ............................................................................................................................ 54 集成服務(wù)方案 ...................................................................................................................................... 56 集成服務(wù)目標(biāo) ............................................................................................................................ 57 崗位分工和職責(zé) ........................................................................................................................ 58 維護(hù)作業(yè)制度 ............................................................................................................................ 59 系統(tǒng)安全制度 ............................................................................................................................ 60 故障處理制度 ............................................................................................................................ 60 技術(shù)檔案和原始記錄的管理制度 ........................................................................................ 61 現(xiàn)場(chǎng)服務(wù)方案 ...................................................................................................................................... 63 現(xiàn)場(chǎng)組織管理策略 ................................................................................................................... 63 項(xiàng)目管理組織體系 ................................................................................................................... 64 項(xiàng)目組織各角色的職責(zé) .......................................................................................................... 65 項(xiàng)目領(lǐng)導(dǎo)小組 ........................................................................................................................... 65 項(xiàng)目指導(dǎo)小組 ........................................................................................................................... 65 項(xiàng)目經(jīng)理 .....................................................................................................錯(cuò)誤 !未定義書(shū)簽。 項(xiàng)目顧問(wèn)委員會(huì) .........................................................................................錯(cuò)誤 !未定義書(shū)簽。 過(guò)程組 ....................................................................................................................................... 66 實(shí)施經(jīng)理 .....................................................................................................錯(cuò) 誤 !未定義書(shū)簽。 商務(wù)經(jīng)理 .....................................................................................................錯(cuò)誤 !未定義書(shū)簽。 項(xiàng)目軟件經(jīng)理 ........................................................................................................................... 67 現(xiàn)場(chǎng)維護(hù)管理 ............................................................................................................................ 70 項(xiàng)目管理監(jiān)控 ............................................................................................................................ 71 階段評(píng)估 ................................................................................................................................... 71 軟件開(kāi)發(fā)維護(hù)服務(wù)外包 第 IV 頁(yè) 迭代評(píng)估 ................................................................................................................................... 72 狀態(tài)評(píng)估 ................................................................................................................................... 72 資源監(jiān)控 ................................................................................................................................... 73 用戶培訓(xùn)方案 ......................