【正文】 ...................................................................................................21 2 適用范圍 ...................................................................................................................21 3 職責(zé) ...........................................................................................................................21 4 應(yīng)急程序 ...................................................................................................................21 5 相關(guān)文件 ...................................................................................................................22 6 工作記錄 ...................................................................................................................22 七、管理評審控制程序 ............................................. 23 1 目的 ...........................................................................................................................23 2 適用范圍 ...................................................................................................................23 3 職責(zé) ...........................................................................................................................23 4 實(shí)施過程和要求 .......................................................................................................23 5 相關(guān)文件 ...................................................................................................................24 6 工作記錄 ...................................................................................................................24 八、合規(guī)性評價(jià)控制程序 ........................................... 25 1 目的 ...........................................................................................................................25 2 適用范圍 ...................................................................................................................25 3 職責(zé) ...........................................................................................................................25 4 工作程序 ...................................................................................................................25 克拉瑪依市鑫塔物業(yè)服務(wù)有限責(zé)任公司 5 相關(guān)文件 ...................................................................................................................27 6 工作記錄 ...................................................................................................................27 九、顧客滿意程度收集和分析程序 .................................... 28 1 目的 ...........................................................................................................................28 2 適用范圍 ...................................................................................................................28 3 職責(zé) ...........................................................................................................................28 4 實(shí)施過程和要求 .......................................................................................................28 5 相關(guān)文件 ...................................................................................................................29 6 工作記錄 ...................................................................................................................29 十、內(nèi)部審核控制程序 ............................................. 30 1 目的 ...........................................................................................................................30 2 適用范圍 ...................................................................................................................30 3 職責(zé) ...........................................................................................................................30 4 實(shí)施過程和要求 .......................................................................................................30 5 相關(guān)文件 ...................................................................................................................32 6 工作記錄 ...................................................................................................................32 十一、職業(yè)健康安全和環(huán)境績效監(jiān)測控制程序 ........................... 33 1 目的 ...........................................................................................................................33 2 適用范圍 ...................................................................................................................33 3 職責(zé) ...........................................................................................................................33 4 實(shí)施過程和要求 .......................................................................................................33 5 相關(guān)文件 ...................................................................................................................34 6 工作記錄 ...................................................................................................................34 十二、違規(guī)行為（不合格）、環(huán)境 /職業(yè)健康安全管理不符合控制程序 ......... 35 1 目的 ...........................................................................................................................35 2 適用范圍 ...................................................................................................................35 3 職責(zé) ...........................................................................................................................35 4 實(shí)施過程和要求 .......................................................................................................35 5 相關(guān)文件 ...................................................................................................................38 克拉瑪依市鑫塔物業(yè)服務(wù)有限責(zé)任公司 6 工作記錄 ...................................................................................................................38 十三、糾正和預(yù)防措施控制程序 ...................................... 39 1 目的 ...................................................................................................................