【正文】 o him the duty and the load responsibility which should plete in the kind of management pattern emphasis human sentiment and user must implement the management, the munication utilization is effectively a good principle. American renowned future cigar John Naisbitt once said that,“The future petition will be the management petition, the petition focal point lies in between each social organization internal member and with in exterior organization39。s effective munication”. The munication is the management most important constituent, may say the munication is any management art classics management theory school of thought management seven functions discuss are: Plan,organization, human affairs, direction, coordination, report, budget, in these seven aspects, regardless of is the plan formulation, the work organization, between the human affairs coordination, enterprise39。s management, department39。s exchange cannot leave the not exaggerate said that, “the management is the munication,” the munication is deciding the management quality and the level. The management is the munication, but, the management needs the high grade munication or the effective munication premise is the respect, the trust and the understanding, the munication promotes each other respect, the trust and the only the munication is a quantity concept, is not looked we opened how many time wrangled the meeting, have not sent how many mails。 Not wrote how many pages of reports, has not sent how many instructions。 More importantly, the munication is an archery target concept, must think between us carried on how many sincerely to have the responsibility only munication information transmission, the emotion, the thought exchange, only has the information transmission not to be able to bring any fundamental to the management improvement, only then the true emotion and the thought exchange occurrence, the information munication only then can play the role which should have. We are entering the knowledge economy and the emotion economical time, people39。s work content are more and more many by the knowledge, the thought is posed for the core information processing and the transmission, more and more many work bring have the need take the sentiment as the foundation interpersonal interaction of the enterprise, staff39。s creativity and interpersonal relationship ability gradually will occupy the leading role, but staff39。s creation ability and interpersonal relationship ability will receive immediate superior39。s management style and the corporate culture influence. From the technological innovation angle, researches and develops the personnel if cannot have the good mood, displays very difficultly own talent。 Looked from service reforming, if does not have the good mood in the pany interior, he serves directly the customer not greatly possibly feels the good needs through the munication to understand any is the staff true need, any is, any which the staff worries is, only then has found out these basic situations which the staff likes, Can let the staff not have the extra worries, in work time can not take into consideration invests own plete energy into the operation in, seeks the benefit maximization for the pany. On takes US General Electric Company, it all implements “the open door policy” from the topmost story leader to all levels of department responsible for the work the policy, wele the staff to enter their office reflection situation as pany straight shouts its from top to bottom, does not have division of the high and low, respects mutually, each other dependence, the relations is extremely harmonious kindly, looks like big family who advances boldly harmoniously. Closes right up against this kind of sentimental munication like management, the General Electric Company is developing by the astonishing kind of emotion munication like management gives the human by the profound inspiration. Human39。s factor is the key which the enterprise succeeds is business management in the final analysis is personhood39。s work, in which idea conformity is a management question sums up to finally all municates the 39。s most vital duty lies in trains between the staff the healthy science knew regardless of were theoretically or practices all obtains has verified. X theory thought the human is the economic man, enterprise39。s efficiency originates from the strict management, strict is the biggest loving care, must strengthen to the staff achievements strict Y theory realized to the human is the social person, is vigorously to staff39。s highest the Z theory had surmounted X, the Y theory, thought the human is the cultural worker, road of the management lies in by the sentiment system principle, emphasizes the enterprise internal munication on the enterprise which the munication way management subdues all is practices the Z theory the successful model.管理就是溝通 管理溝通是管理中極為重要的部分。管理與被管理者之間有效溝通是任何管理藝術(shù)的精髓。組織是按一定規(guī)則和程序?yàn)閷?shí)現(xiàn)其共同目標(biāo)而結(jié)集的群體，組織目標(biāo)的實(shí)現(xiàn)與否取決于組織中的管理溝通是否暢通，有效的管理溝通有利于信息在組織內(nèi)部的充分流動(dòng)和共享，可以提高組織的工作效率，增強(qiáng)組織決策的科學(xué)、合理性。另外行為科學(xué)理論告訴我們，組織成員并不是單純的物質(zhì)利益追求者，他們同時(shí)還有精神層次的需求。比如說對(duì)組織（企業(yè)）的歸屬感、榮譽(yù)感和參與感，而這一切也都是借助于有效的管理溝通得以實(shí)現(xiàn)的。因?yàn)橹挥杏行У墓芾頊贤?，組織成員的意見、建議才能得到充分的重視；只有有效的組織溝通，組織成員的工作成績才能得到應(yīng)有的評(píng)價(jià)和認(rèn)可。從企業(yè)文化看來，企業(yè)文化是企業(yè)員工所共有的企業(yè)核心價(jià)值觀，屬意識(shí)范疇。企業(yè)文化的形成有賴于組織成員之間的良好溝通以達(dá)成最后價(jià)值觀的認(rèn)同。所以說，管理溝通是一切企業(yè)管理行為的靈魂。談起“管理溝通”，在任何一版《管理學(xué)原理》中必然有所涉及。其重要性自然可見。但似乎很多企業(yè)管理人員對(duì)此并沒有很大興趣，因?yàn)樗麄冋J(rèn)為:溝通并不是很難的事，我們每天不都在企業(yè)內(nèi)外部進(jìn)行著各種各樣的溝通嗎？的確，我們無時(shí)無刻都在溝通，正如我們呼吸空氣一樣自然?？墒?，我們組織的管理溝通的進(jìn)行并不是很有效、完善以及充分。結(jié)果就出現(xiàn)了許多信息扭曲，組織內(nèi)部充滿謠言蜚語。上下級(jí)關(guān)系不和諧,同事之間相互猜忌，上層決策得不到充分地執(zhí)行等不良情況。這些對(duì)于組織（企業(yè)）來說，都是組織發(fā)展的隱患問題。如何有效地改善管理溝通以避免或減少這些問題的出現(xiàn)呢？這是一個(gè)在當(dāng)今信息社會(huì)背景下組織（企業(yè)）領(lǐng)導(dǎo)者和管理人員都值得重新審視和重視的問題。 什么是管理? 回答這個(gè)問題說一直是困擾所有管理學(xué)者和管理實(shí)踐者的事, 管理的外延非常之寬泛, 大到國家政府的活動(dòng), 小到尋常老百姓的油鹽醬醋柴, 都是在做管理。管理環(huán)境的強(qiáng)烈影響, 雖然有一些規(guī)律可尋, 但更多的時(shí)候需要根據(jù)環(huán)境的具體情況做出判斷, 進(jìn)而行動(dòng)。所以都說管理既是一門科學(xué)又是一門藝術(shù)。管理者的職責(zé)無非是計(jì)劃、組織、協(xié)調(diào)、人事、控制, 管理者的工作就是通過管理所屬員工實(shí)現(xiàn)組織目標(biāo)。但更多的實(shí)踐證明, 管理者的成功關(guān)鍵在于 領(lǐng)導(dǎo)。以人為本, 激勵(lì)士氣, 營造氛圍, 以有效實(shí)現(xiàn)組織和員工雙贏的目標(biāo), 這才是管理者應(yīng)擔(dān)當(dāng)?shù)慕巧?。我個(gè)人認(rèn)為, 溝通是極為重要的, 因此,我認(rèn)為, 管理就是溝通。 到底什么是溝通呢? 溝通在管理學(xué)中的定義是指信息、思想和情感在個(gè)人或群體間傳遞的過程。溝通的目的不僅僅是對(duì)意義的傳遞，還要對(duì)意義加以理解并達(dá)到共識(shí)?！盁o論多