酒店行為規(guī)范(已改無(wú)錯(cuò)字)
2022-09-14 19:31:44 本頁(yè)面
【正文】 hope you will enjoy your stay with us here. 對(duì)不起，給您添麻煩了。 I am awfully sorry to have caused you so much inconvenience. 1如果您需要什么幫助，請(qǐng)及時(shí)告訴我。 Just let me know if there is anything I can do for you. 1這邊請(qǐng)。 This way , please. 1請(qǐng)走這邊。 Would you care to step this way , please? 1不客氣。 You are wele . /Not at all . /It’s my pleasure. 1為賓客服務(wù)是我們的榮幸。 It’s our pleasure to serve our guests. 1您先請(qǐng)。 After you. 1 對(duì)不起，我馬上就過(guò)來(lái)。 Excuse me , I’ll be with you in a minute. 1 能告訴我您的姓名嗎？ May I have you name? 對(duì)不起，讓您久等了。 Sorry to have you kept waiting. 2 您能填一下這張表嗎？ Would you please fill in this form? 2 您如何付帳，是現(xiàn)金還是信用卡？ How are you going to pay, in cash or by credit card? 2 對(duì)不起，我能進(jìn)來(lái)嗎？ Excuse me ,may I e in? 2 一直往前走。 Go straight ahead. 2 您可以坐這部電梯到客房。 You may go to your room by this elevator. 2 我馬上為您查一下。 Let me have a check for you. 2 請(qǐng)坐。 Take a seat , please. 2 我來(lái)為您指路。 I’ll show you the way. 2 祝您旅途愉快。 Have a good trip. 2祝您生意興隆。 I wish you a good business. 歡迎您再來(lái)。 You are wele to stay with us next time. 五、形體規(guī)范 表情 表情是人的面部動(dòng)態(tài)所流露的情感。在給人的印象中，表情非常重要。在為客人服務(wù)時(shí)，要注意以下幾點(diǎn)： 要面帶微笑，和顏悅色，給人以親切感；不能面孔冷漠，表情呆板，給客人以不受歡迎感。 要聚精會(huì)神，注意傾聽(tīng)，給人以受尊重之感；不要無(wú)精打采或漫不經(jīng)心，給客人以不受尊重感。 要坦誠(chéng)待客，不卑不亢，給人以真誠(chéng)感；不要誠(chéng)惶誠(chéng)恐，唯唯
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