【正文】 the management shows that it is petent to fulfill the customer’s requirementsCustomer orientationThrough continuous contact with the customer, the management demonstrates its customeroriented thinking. The measures agreed during visits to and in meetings with the customer are implemented quickly and effectively QM systemCertificationThe supplier has a QM system certified in accordance with ISO9000 of a parable standardAudit resultsThe results of internal quality audits and the results of other customers reveal no serious discrepancies Cooperation and service(overall assessment)PartnershipThe supplier has a Quality Policy aimed at partnership with his customersPartnership is practiced in all respects at the interfaces between customer and supplierFlexibilityThe supplier’s organization is geared to flexibility in terms of cooperation with the customer so that the customer’s wishes are responded to, examined in an appropriate manner and implemented accordingly. This is also demonstrated in the course of daytoday cooperation with the customerReliabilityThe supplier shows through his conduct that he is a reliable partnerQuality assurance agreementThe supplier is prepared in principle to make quality assurance agreements with the customerAccessibilityAt the interfaces, the supplier offers the necessary technical, organizational and human resources in order to permit optimum munication2 Technologies Product strategyOrientation towards standardsAs far as it is possible and necessary, the supplier is oriented towards existing standardsOrientation towards customer’s needsThe product strategy is geared to the needs of the customer with the facility for responding swiftly to changing needsSystems/modulesThe supplier is prepared and has the capabilities required also to supply modules/systems in addition to products ProductionDeployment of technologyThe technology deployed corresponds to the state of the artTechnological petenceThe supplier is fully petent in the use of the technologies deployed DevelopmentDevelopment timeThe development time (time to market) is the shortest by parison with the supplier’s petitorsSamples/prototypesSamples/prototypes are always supplied by the agreed date. The first samples/prototypes ply with the specified requirementsQualification (procedures)The supplier is able to carry out all necessary tests so that there is no need for a plete qualification testing within the customer’s panyMarket maturityThe principal features of the first samples/prototypes (process capability etc.) already show that the seriesmanufactured products will fully ply with the customer’s requirements CooperationTechnical supportThe supplier can provide support for the customer’s development staff in all aspects of development and thereby play a key role as a valuable partner of the customerInformation policyThe flow of information from the supplier is prehensive and allows the customer’s development staff to take into account all aspects of the new product as seen from the supplier’s viewpointInterfacesThe supplier offers sufficient direct contacts to ensure that the information flow is not distorted and/or obstructed by unnecessary detoursDocumentationThe documentations on samples/prototypes is prehensive and does not five rise to subsequent queries3 Processed Process documentationProceduresAll key processed ( operational and production processed) are documented in a suitable form(procedure)Test pointsAll processes feature suitable test points so that it can be verified that the supplier has a plete mand of the processes Process controlProcess conformanceThe process conformance of the key processes is proven and satisfies the requirementsProcess changes(frequency)The frequency of the changes is in accordance with the need to increase quality, to reduce costs and to assure supplies to the customer Environmental patibilityConsumption of resourcesThe supplier monitors, documents and provides information on the consumption of resources. By parison with the supplier’s petitors, the consumption of resources in optimalUse of hazardous substancesThe use of hazardous substances in the manufacturing process in documented and efforts are made to keep the use of hazardous substances to an absolute minimumEnvironmental pollutionEnvironmental pollution arising from the manufacture application and waste disposal of the products is documented and continuously reducedRisk potentialThe risk potential arising from the product is already taken into account at the development stage and the risks are minimized. Where necessary, suitable labeling is used to draw the attention of the consumer to the remaining risk CooperationNotification of changeImportant product and process changes are only implemented after prior consultation with customer and are notifies in food time prior to their planned introduction so that the customer can examine the effects on his current production and, where necessary, obtain the required approval from his customersReports on process conformanceThe supplier reports at regular, agreed intervals on the process conformance of the crit