【正文】 to? 1. 2. 3. 4. 5. EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Define Identify, prioritize and select the right projects. Measure Identify key product characteristics and process parameters. Analyze Identify key process parameters affecting the process output. Improve Establish prediction model and optimize process performance. Control Determine standard operating procedures and hold the gains. Six Sigma Methodology EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Define problem Y Measure Y Investigate Xi causing the output Y. Find the vital few! Find Y = f(Xi) and optimize output Y Control Y via vital few Xi Six Sigma Methodology EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Change Management Communication High Performance Teams 5 Why’s Internal Business Assessment Quality Function Deployment Pareto Charts Process Mapping Quality Indices Measurement System Analysis Graphical Data Exploration Hypothesis Testing FMEA Brainstorming Regression Analysis Multivariate Analysis Design of Experiments Mistake Proofing Standard Operation Procedures Statistical Process Control Six Sigma Tools Change ManagementHigh Performance eamsEN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Why were you late for work today? I was on the later bus! Why were you on the later bus? I missed my normal bus! Why did you miss your normal bus? I was running late! Why were you running late? I couldn39。t you find your door keys? I didn39。s A simple tool that gets you to the root of a problem and enables you to form a precise problem definition. EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Accurate and precise Precise but not accurate Accurate but not precise Not accurate or precise Measurement System Analysis EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Graphical Data Exploration 10 20 30 40 50 60 67 68 69 70 71 72 73 74 Index dB Standard Turbo Charged 1000 2023 3000 4000 5000 100 200 300 Displacement [cm3] Power [kW] 0 100 200 300 0 5 10 Power [kW] Frequency 100 220 2023 3711 Acc. [sec.] Weight [kg] Power [kW] Displac. [cm3] EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting 0 Subgroup 50 100 Sample Mean 6 6 5 5 1 6 6 1 2 1 2 2 2 1 2 1 1 1 2 X= = = Sample Range R= = = Xbar/R Chart for Length Significant process change Statistical Process Control EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Design of Experiments Purposeful changes of the inputs (factors) in order to observe corresponding changes in the output (response) PROCESS A blending of input to achieve the desired output People Material Equipment Policies Procedures Methods Environment Perform a service Produce a product Complete a task EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH