6-sigma(已修改)
2025-03-04 08:22 本頁(yè)面
【正文】 EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting You have the quality you deserve ... EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting What is Six Sigma? ?The “hottest” quality program ?It is a framework for operational development ?Management ?People ?Toolbox ?“A breakthrough strategy for profitability” WORLD EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting “ Six Sigma is a goal for process improvement that forces us to put our vision of quality in numerical terms” EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting “ Good quality does not necessarily mean high quality. It means a predictable degree of uniformity and dependability at low cost with a quality suited to the market.” Dr. W. Edwards Deming EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Building Blocks Six Sigma Customer Focus Business Process Reengineering ISO 9001/14001 SPC, Statistical Process Control TQM, Total Quality Management EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Why Six Sigma ??? ?Six Sigma = systematic reduction of variation ?Less inventory ?Higher throughput ?Lower cost ?Higher predictability ?More nimble ?We have definable processes, automatic data capture and lots of opportunities for defects EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Six Sigma in a Nutshell Vision 6s defects per 1 million opportunities % yield People Black Belts Yellow Belts We have the people to do it Tools Statistics and Team work We provide the tools to do the work EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting eOperations challenges ?Time sensitive, demanding customers ?Free or discounted shipping handling ?Conventional best practices for retail channel efficiency are not being used ?Large transactions Small transactions ?Retail pickup Home delivery ?Use valueadding Direct relationships channel members with customers EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting A few subtleties ?Various products like books, music, video, toys, consumer electronics, software, home improvements ... who knows what’s next ?Aquisitions like Tool Crib and Back to Basics ?Very steep ramps ?Four new distribution centers ?16+ million customers in 160 countries ?2023 7500 employees last year EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting It is a new world, but ... ?Customer still want value ?Companies still have to improve productivity ?The basic math remains the same: ?Reduce variation and cycle time ... ?Focus on leadership ... ?“Chance favours the prepared” ?eCommerce: it’s still a business ... EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Changing you quality means Changing !!! Today’s quality is the result of yesterday39。s management. Tomorrow39。s quality will be the result of today39。s management. If you always do what you39。ve always done, you39。ll always get what you always got. EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting “ If you continue to manage the
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