【正文】 ，生產(chǎn)率的提高有 20％得益于工人提出的建 議，其余 80％來自 技術的進步，但是，管理人員應該把主要精力放在那 20％上。其中，外部前提條件多為組織不可控制的因素。 ( ) 3 經(jīng)驗學派主張通過分析經(jīng)驗來研究并傳授管理學問題，被稱為經(jīng)驗教學。 (√ ) 3 控制的目的必須是對控制客體進行全面而細致的評價。 （√） 3 控制就是為了確保既定的組織目標得以實現(xiàn)而進行的檢查、監(jiān)督、糾正偏差等管理活動的統(tǒng)稱。（ F） 3 口頭溝通雖然其比較精準，但是耗時較多，同樣時間內(nèi)所表達的信息遠遠不能與書面溝通相比。 ( ) M： 4 麥格雷戈在德魯克目標管理概念的基礎上，提出了新的業(yè)績評價方法，提出下屬人員承擔為企業(yè)設置短期目 4標的責任，并同 其上司一起檢查這些目標的責任。 ( ) 4 目標管理體現(xiàn)以人為中心的管理思想。（ F ） 4 目標路徑理論認為，環(huán)境因素和領導風格互為補充，下屬的特質(zhì)決定了他對環(huán)境因素及領導風格的評價。（ F ） Q： 4 企業(yè)目標為企業(yè)決策指明了方向，是企業(yè)計劃的重要內(nèi)容 ，也是衡量企業(yè)經(jīng)營思想的標準。 ( ) 50、 情緒異常影響人們的有效溝通，使信息的傳遞嚴重受阻。但是，由于管理者是溝通的主體，因此如果溝通的對象情緒不穩(wěn)定，則不需要停止溝通。采用哪種理論和方法進行管理，要 是組織的實際情況和所處的環(huán)境而定。（ T ） R ： 5 R（ F） 5 任何一個組織的目標就是想方設法創(chuàng)造更多利潤。 (√ ) 5 人際關系技能是指成功地與人打交道并與人溝通的能力。（ T ） 5 人員控制系統(tǒng)的控制主體是各級管理者 。（ F ） S： 5 實現(xiàn)對未來行為所做的安排就是預測，它是人們有意識的活動 （ ） 5 實行成本領先戰(zhàn)略，就是降低產(chǎn)品價格。（ F ） 6 事業(yè)部制是一 種分級管理、分級核算、自負艘虧的絹．織結構形式。（ T ） T： 6 泰羅的科學管理既重視技術因素，也重視人的社會因素。 ( ) 6 統(tǒng)計師和會計師喜歡用復雜的表格形式，工程技術人員喜歡用數(shù)據(jù)或圖表形式。（ T） 6 頭腦風暴法與質(zhì)疑頭腦風暴法，種方法一正一反，若運用得當，可以起到互補作用（√） W： 6 韋伯是德國古典管理理論的代表人物，他對管理理論的貢獻是提出了理想的行政管理體系，其代表作是《行 政組織體系理論》。心理成熟度高的個體不需要太多的外部激勵， 而 是靠內(nèi)部動機激勵。 (√ ) 70、 相對于個人決策，群體決策的效率較低。（ T） Y： 7 研發(fā)部門想要達到最好的技術狀態(tài)，往往需要一個長期的過程。雙方在溝通時就容易出現(xiàn)爭執(zhí)。（ T ） 7 一般來說，組織規(guī)模越大，管理者必須應對的環(huán)境因素 的數(shù)量越多。擘家成員的意見采用統(tǒng)計方法予以定量處理，所以說它是定量決策。（ T） 7 一個組織的領導班子，只要最高領導者具有超凡的能力，其整體功能必然強大。 (√ ) 7 一般而言，預測時間越短，影響預測結果的因素變化越小，預測誤差也越小 ；反之亦然。比較看來，企業(yè)的長期目標應保持一定的穩(wěn)定性，短期目標應保持一定的針對性。（ F） 8 員工個人績效與組織資源條件、業(yè)務流程和管理體制等因素有重要關系。（ F ） 8 在按照功能不同劃分的溝通類型中，情感式溝通能夠有效地降低管理的模糊性，讓下屬清晰地知道自己的工作方 向和目標 ，從而提高整個組織的運營效率。（ F） 8 在平衡記分卡的實施過程當中，會受到文化、環(huán)境變化等多種因素的質(zhì)與俄和影響。企業(yè)不僅是一個由職工、經(jīng)營者和投資者為主體組成的經(jīng)濟組織，也是一個包含顧客、供應商、競爭者、政府等要素在內(nèi)的開放系統(tǒng)，應把這些系統(tǒng)要素的共同利益作為企業(yè)的目標。千萬不能激發(fā)沖突（ F） 8 在作業(yè)系統(tǒng)的產(chǎn)出一定的情況下，成本費用越高，作業(yè)系統(tǒng)的效率越高。 (√ ) 9 只有組織的高層管理人員才有資格編制計劃。 (√ ) 9 戰(zhàn)略的實質(zhì)是謀求外部環(huán)境、內(nèi)部資源條件與戰(zhàn)略 目標三者之間的動態(tài)平衡。 (√ ) 9 戰(zhàn)略決策，主要是由組織的中高層領導決定的。 ( ) 9 組織發(fā)展是管理層的事，與普通員工無關。（ F ） 9 質(zhì)量不僅僅是指服務質(zhì)量，還包括產(chǎn)品質(zhì)量、管理質(zhì)量、成本控制質(zhì)量、組織內(nèi)部不同部門之間相互服務和寫作的質(zhì)量等。 Visafree policy brings Chengdu biz, tourism boost. Making national headlines several times, Chengdu39。s level of internationalization. The policy will also bring direct economic revenue, Li said. Chengdu has many cultural legacies and is also a paradise for panda lovers with the world39。s ancient indigenous religion, while Du jiang yan is c onsidered to be the oldest functioning watercontrol project in the world. Chengdu ranked third in tourist facilities, management and services among 60 Chinese cities in a cus tomer satisfaction survey released last year. But, Li added that efforts are still needed to develop more tourism products, improve English services and provide accurate translation of traffic signs and scenic billboards. Zhao Yun, chairwoman of British Chamber of Commerce Southwest China, told China Daily that his colleagues found the policy very convenient. A British client once flew here and stayed for just one day to check her ordered goods, she said. Zhao was born in Shanxi province, but she has lived in Chengdu for more than 10 years. My life was like a running race moving from place to place. I also lived in Beijing and Shanghai before, she said. But Chengdu is a place that you never want to leave once settling down. It is now my second hometown, she said. If the environment is further improved, the city will attract more people to visit and live, with the 72hour visafree policy and pelling conditions in transportation, culture, climate and cuisine, he said. Foreigners also gave positive feedback on the policy. A spokesman from Dell Inc said the pany has a global hub of operation in Chengdu, so the threeday visa has an immediate and positive influence on the pany39。s public security bureau shows some 100 foreign visitors enjoyed the 72hour policy by the end of March, most of them from the United States, the United Kingdom and Germany. Chengdu also reported robust growth in its overall tourist industry last year. Official statistics show that it received some 150 million tourists last year, an increase of 28 percent from 2021. Around million came from abroad, an increase of 12 percent. Total revenue from touris m surpassed 133 billion yuan ($). During his visit to Kazakhstan in September, Chinese President Xi Jinping proposed that China and Central Asia join hands to build a Silk Road economic belt to boost cooperation. The idea has been widely echoed in Central Asian countries, being an encouraging blueprint for Chinese areas along the Silk Road that has linked Asia and Europe for more than 2,000 years. In the next three weeks, China Daily reporters will travel through the belt in China and in Kazakhstan, Uzbekistan and Turkey. They will show the progress and expectations of the countries, businesses and peoples on the route. Shaanxi the start of the ancient Silk Road has positioned itself as the new starting point for the development of the Silk Road Economic Belt, which will strengthen China39。an. Lou held a joint interview with 27 media, including China Daily, the first in a series of interviews entitled Chinese Media Along the Silk Road. The interviews will be in Shaanxi and Gansu provinces and the Xinjiang Uygur autonomous region, as well as Kazakhstan, Uzbekistan and Turkey. The media group held the first interview on Wednesday morning in Xi3