【正文】 第 4 頁 / 共 64 頁 編輯打印 .......................................................................................................................55 電郵通 .....................................................................................................................................55 自定義分組 ...................................................................................................................55 郵件模板 .......................................................................................................................55 編輯發(fā)送 .......................................................................................................................55 短信通 .....................................................................................................................................55 自定義分組 ...................................................................................................................55 常用短語 .......................................................................................................................55 編輯發(fā)送 .......................................................................................................................55 客戶服務(wù) ...........................................................................................................................................55 服務(wù)檔案 .................................................................................................................................55 主動 /響應(yīng)服務(wù) ..............................................................................................................55 客戶滿意度 .............................................................................................................................57 客戶反饋 .......................................................................................................................57 滿意度管理 ...................................................................................................................59 客服知識 .................................................................................................................................60 常見問題 .......................................................................................................................60 客服規(guī)范 .......................................................................................................................60 客戶積分 .................................................................................................................................60 單位積分 .......................................................................................................................60 聯(lián)系人積分 ...................................................................................................................61 客戶分析 ......................................................................................................................................61 業(yè)務(wù)分析 ................................................................................................................................61 客戶資料分析 .................................................................................................................61 客戶意向分析 .................................................................................................................61 跟進(jìn)活動分析 .................................................................................................................62 合同分析 .........................................................................................................................62 客戶分析 ................................................................................................................................62 客戶分析 .........................................................................................................................62 服 務(wù)分析 ................................................................................................................................62 反饋分析 .........................................................................................................................62 報表分析 ................................................................................................................................63 業(yè)績報表 .........................................................................................................................63 知識資源 ......................................................................................................................................63 內(nèi)部知識 ................................................................................................................................63 今日關(guān)注 ................................................................................................................................63 公共文件 ................................................................................................................................63 文件瀏覽 .........................................................................................................................63 文件管理 .........................................................................................................................63 我的人事 ......................................................................................................................................63 我的人事信息 ........................................................................................................................63 修改密碼 ................................................................................................................................64 叮當(dāng)軟件 成就未來 上海富可信息技術(shù)發(fā)展有限公司