【正文】 ate it that the first batch has reached us in safety and in good expect to get ④(貨物批次)by⑤(期望貨物到達(dá)的日期).There is one thing we need to mention, that is, it is no matter ⑥(我方特別強(qiáng)調(diào)的事宜)as long as they arrive here in time as look forward to ⑦(貨物批次).Chapter6 投訴和致歉 Complaint about Goods Arrival FailureFor the nonarrival of the goods, we are most reluctant to plain, but we must draw your attention to this to the contract, the goods should arrive at the port ①(港口名稱)on ②(貨物寄達(dá)日期).However, even till today ③(發(fā)送郵件當(dāng)天日期),we still have not had any news about the arrival of the , we have not received any information from you for carefully check every step of the ④(需核查內(nèi)容)in order to find the exact trust you will take our plaints seriously and reply to us as soon as Apology for Goods Arrival FailureWe are sorry to hear that ①(所出現(xiàn)的問(wèn)題).After careful check, we found that the shipment was delayed because of ②(貨物未寄達(dá)原因).With reference to the contract, the postponement was caused by③(貨物出現(xiàn)問(wèn)題的原因)，which is definitely not our responsibility to ④(我方何種責(zé)任).We suggest that you make direct contact with ⑤(公司名稱或其他機(jī)構(gòu)名稱)to discuss the details so as to minimize the really feel sorry for this accident, but you should understand that ⑥(所出現(xiàn)的問(wèn)題)is not our for your Late DeliveryWe have been feeling quite honorable to have smooth cooperation till , for the recent order under the contract ①(合同編號(hào)),we have not received the goods yet.②(我方身份),we think there might be some explanations for the late are kindly asked to check our order ③(訂單編號(hào)).Since the endusers have mented favorably on ④(產(chǎn)品吸引點(diǎn))of the last purchase, we reordered this kind of the the failure will definitely influence ⑤(受影響的內(nèi)容).We really look forward to the goods。第一篇：外貿(mào)函電大全目錄Chapter 1 建立貿(mào)易關(guān)系 Request for Establishing Business Relations Reply to the Request for Establishing Business Relations Request for Product Literature Reply to the Request for Product Literature Invitation to the Business Appointment Accepting the Invitation to the Business Appointment Declining the Invitation to the Business Appointment for Changing the Time amp。 Place of the MeetingChapter 2 推銷 Sales Letter to Specific Customers Sales Circular to NonSpecific Customers Sales Letter to Old Customers Sales Letter to New Customers Sales Letter for Promotion of New Products Sales Letter for Promotion of Labor ServicesChapter 3 詢盤和訂貨 General Inquiry Reply to the General Inquiry Specific Inquiry Making a NonFirm Offer Making a Firm Offer Making a Counter Offer Making a CounterCounter Offer Placing an Order Accepting an Order Declining an Order Placing a Repeat Order Offering a Substitute Product Accepting a Substitute Product Declining a Substitute Product Notice for Price Increase Reply to the Price Increase NoticeChapter4 付款 Asking about Payment Terms Accepting Payment Terms Request for Amendment to L/C Amendment to L/C Payment Notice Receipt of Payment Notice （初次）Urging Payment(First Notice)（最后通告）Urging Payment(Last Notice) Asking for Invoice Sending InvoiceChapter 5 包裝和交貨 Packaging Requirements Reply to Packaging Requirements Time of Shipment Reply to Time of Shipment Urging Shipment Reply to Urging Shipment Shipment Advice Goods Arrival NoticeChapter 6 投訴和致歉 Complaint about Goods Arrival Failure Apology for Goods Arrival Failure Late Delivery Apology for Late Delivery Complaint about Poor Quality of Goods Apology for Poor Quality of Goods Complaint about Wrong Quantity of Goods Apology for Wrong Quantity of Goods Complaint about Receiving Wrong Goods Apology for Sending Wrong Goods Complaint about Poor Packaging Apology for Poor Packaging Payment Error Apology for Payment Error Service Dissatisfaction Apology for Customer Service DissatisfactionChapter 7 商務(wù)交往 Request for Preparing for a Business Trip Reply to the Request for preparing for a Business Trip Confirming Itinerary Reservation Thanks for a Business Trip Activity Notice Gathering Notice Inviting Speaker Reply to the Invitation for Speaker Trade Fair Notice Reply to the Trade Fair Invitation Request for Filling Out Questionnaire Request for Reproduction PermissionChapter 8 公司人事 Personnel Enquiry Looking for Qualified Personnel Promotion Announcement Transfer Notice Complimenting EmployeesChapter 9 公司內(nèi)部 Meeting Notice Routine Report Problem Report Proposal Reply to Proposal Convincing the Other Side Giving Instructions New Product DescriptionChapter 10 社交信函 Invitation and Appointment Letter Reply to Invitation Letter of Congratulation Letter of Sympathy Letter of Thanks Letter of Apology Letter of Advice Letter of Encouragement Letter of Consoling the Sick Letter of Condolence Seasons GreetingChapter 1 建立貿(mào)易關(guān)系 Request for Establishing Business RelationsWe have learned from ①(信息來(lái)源)that you are ②(公司性質(zhì))in ③(國(guó)名或地域名).We are glad that you are interested in ④(產(chǎn)品名稱).So, we are willing to establish business relations with please find ⑤(附件內(nèi)容).We are ⑥(公司性質(zhì)).We export ⑦(出口產(chǎn)品名稱)to ⑧(出口產(chǎn)品目的地).If ⑨(對(duì)方條件)，we ⑩(期待事宜).We look forward to receiving your inquiry at an early Reply to the Request for Establishing Business RelationsThanks for your to enter into business relations with us in ①(經(jīng)營(yíng)范圍).We have read your ②(郵件附件內(nèi)容).As you know, we are ③(重述本公司身份).We have a large ④(需求量大的產(chǎn)品名稱)market here, so we are seeking new possible, we’d like to be ⑤(我方角色)in ⑥(國(guó)名或地域名).Should ⑦(對(duì)方提供的優(yōu)惠), we’ll ⑧(訂單種類).We look forward to your favorable Request for Product LiteratureWe learn from ①(信息來(lái)源)that you are ②(供貨商身份).We ③(關(guān)注產(chǎn)品途徑)and became much interested in your ④(產(chǎn)品名稱).We are ⑤(我方公司身份).As we are interested in doing business with you, we would like you to send us ⑥(郵寄方式)the detailed information about ⑦(欲購(gòu)產(chǎn)品名稱)to ⑧(郵寄地址).The demand for ⑨(產(chǎn)品類型)in our market is really immediate attention is highly Reply to the Request for Product LiteratureWe are so glad that you are interested in ①(產(chǎn)品名稱).Attached are ②(附