【正文】 dership and financial performance Leaders 1994 1997 19972000 +20% +10% 10% 20% +30% Transformers Laggards Decliners 1. Leaders Rewarded 3. Poor SCM Performance Punished Industry Average 2. SCM Transformation Works Time Market Cap CAGR 4. Leadership Difficult to Maintain 11 Copyright 169。 continuous improvement ? Channel strategy ? Internal amp。 demand balancing Endtoend integrated operating model ? Strategic partnerships ? Performance framework ? ?make‘ or ?buy‘ framework 12 Copyright 169。 enabling smaller providers to supply but BA maintains one key contact – Implementing Webbased approaches to buying, enabling easier management of tendering process for BA and simplifying the process for suppliers 13 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Agenda ? Global trends in supply chain management – Theme 1—The supply chain as a petitive differentiator – Theme 2—The outsourcing phenomenon – Theme 3—Collaboration and integration e of age 15 Copyright 169。 9439。 9639。 9839。 0039。 0239。 0439。 06 Proj.U s e r s % o f B u d g e t46% of Budget Northeastern University / Accenture 2020 Annual 3PL User and Provider Surveys Use of ThirdParty Supply Chain Services Survey Year 80% Use 16 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 0% 10% 20% 30% 40% 50% 60% 70% 80%S e l e c t i o n o f s o f t w a r eP r o d u c t T e s t i n gC o n t r a c t m a n u f a c t u r i n gA s s e m b l y / I n s t a l l a t i o nO p e r a t i o n o f I T s y s t e m sP u r c h a s e o f M a t e r i a l sO r d e r p r o c e s s i n gF l e e t m a n a g e m e n t / o p e r a t i o n sM e r g e i n t r a n s i tC u s t o m e r s p a r e p a r t sR e l a b e l i n g / r e p a c k a g i n gC o n s u l t i n g S e r v i c e sP r o d u c t r e t u r n sR a t e n e g o t i a t i o nM e a s u r e m e n t o f c a r r i e r p e r f o r m a n c eR e v e r s e l o g i s t i c sO r d e r f u l f i l l m e n tC a r r i e r s e l e c t i o nT r a c k i n g / t r a c i n gS h i p m e n t c o n s o l i d a t i o nF r e i g h t f o r w a r d i n gW a r e h o u s e m a n a g e m e n tF r e i g h t p a y m e n tC u s t o m s b r o k e r a g eD i r e c t t r a n s p o r t a t i o n s e r v i c eFreight payment, direct transportation and customs brokerage services are used by more than half of the panies and a relatively small list of services are seen to provide the most value. Percent of users citing use Services Used Northeastern University / Accenture 2020 Annual 3PL User and Provider Surveys Perceived Greatest Cost or Service Benefits 18 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Thames Water Business Challenge To keep its water and wastewatermanagement systems up and running, Thames Water must have more than 5,000 different items—pipes, valves, pumps, tanks and so forth — readily available. However, because it also is a private pany doing business in a highly regulated industry, the pany must be vigilant about controlling costs. For this reason, Thames Water came up with a unique way to save money and revolutionize the business: outsource all of its supply chain operations to Accenture. How Accenture Helped ? Develop a new collaborative outsourcing model through a joint enterprise: ―Connect 2020‖ ? Assume responsibility for procurement operations: ? Revamp purchasing processes ? Streamline acquisition of modity items, such as electricity, chemicals and MRO ? Help shrink Thames‘ stable of approved suppliers and negotiate new agreement frameworks ? Assume responsibility for logistics and distribution: ? Hire 300 Thames Water employees, including lorry drivers and warehouse staff ? Consolidate warehouse work into single Logistics Centre and marshaling yard ? Design handheld wireless munication device to improve productivity of field service personnel Innovation Delivered ? $150 million savings in overall operating costs ? 35 percent drop in the cost of service and materials ? 50 percent reduction in inventory ?