某咨詢顧問公司管理溝通寶典-在線瀏覽
2025-04-09 09:50本頁面
【正文】 flict。 ? 3C’ S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life). ? Supportive munication = Problemsolving + Comfort relation 2 Concept of Managerial Communication Two schools of MC ? Behavior Science Theory Audienceanalysisbased municative strategies: theory and thoughts. ? Effective municative techniques and skills Writing, Language。 A) 基于反應(yīng)的雙向溝通 。 GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANS LATING A GOOD IDEA INTO ACCEPTED PRACTICE. 2 Concept of Managerial Communication(c) ? NATURES OF MC Media: language or letters。 Special barriers: information disorder, Psycological elements (preference, backgroud, experiences and values) 2 Concept of Managerial Communication(c) ? INFORMATION SOURCES (WHO)。 CRITICAL OR NO CRITICAL。 ? COMMUNICATIVE GOAL (SOLVING PROBLEM)。 ? INFORMATION。 ? FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL) 3 Components of Managerial Communication 4 Process of Managerial Communication 建設(shè)性溝通的原理是什么？ ? Supportive Communication ? Natures ? Strategies 1 Supportive Communication — CONCEPT Supportive Communication = Problemsolving + Positive relation — NATURES (1) delivery of the correct information (2) positive and fort relation (3) definite goal of problemsolving 2 Principles of Supportive Communication ? Information Principles Completeness, Consideration,Clarify, Courtesy, Concreteness ? Position Principles Problemorientation, Selfexplicitness ? Respect Principles Description, Confirm, Dual munication, Discrepancy Completeness（完全性） 討論 為什么在溝通中會(huì)出現(xiàn)不完全信息 ? 背景、觀點(diǎn)、態(tài)度、地位、經(jīng)歷等方面的差距 完全性識(shí)別標(biāo)準(zhǔn) 溝通者傳遞信息和受眾接受信息相等 . 建議（ GUIDELINE） 提供所有的必要信息 回答所有問的問題 必要時(shí)補(bǔ)充額外信息 Clarify Role —— 節(jié)約雙方時(shí)間 —— 對(duì)對(duì)方的尊重 Guideline —— 消除冗長的表達(dá) —— 只包括相關(guān)材料 —— 避免不必要重復(fù) Consideration 含義 從受眾能接受的角度準(zhǔn)備每一個(gè)信息，把自己放在對(duì)方的立場。 GUI
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1