【正文】 about the appointment (or lunch or phone call, etc.) we have scheduled for Wednesday at 3:00.” Letting them know that you are talking about a specific time in both of your week allows the listener to realize that you have them in your calendar and it’s a quick recall for them. If there is something specific you were supposed to talk about you can mention that too. Reading B How to Cancel an Appointment Politely Now that you’ve called, made sure it’s a good time to talk and identified what you are calling about, all that’s left is to simultaneously apologize that you need to cancel, explain what happened (or why you need to cancel) and then reschedule if necessary. Beginning by saying “I’m really sorry, Mary, but I’m going to have to cancel our appointment. You see, I’ve accidentally doublebooked that time and the other appointment involved three other clients.” Let Mary know that you’d like to see her but rescheduling with her, the one person, is easier than affecting three other people’s lives. Follow this up by apologizing again. “Mary, I realize this is inconvenient and I do apologize. Could we please reschedule for Friday of the same week? I have the same time of 3:00 available. What does your schedule look like?” Reading B How to Cancel an Appointment Politely Finally, it’s a matter of ironing out the details of when to meet again. And make sure there are no possible conflicts for this future date. Once that’s done you need to thank them for taking the time to talk, for understanding and rescheduling and then reconfirm when your future appointment is. Something like, “Mary, thanks so much for taking my call. I really appreciate your understanding about this cancellation. I’m looking forward to seeing you on Friday, the 22nd at 3:00. I’ll see you here at my office. Thanks again, Mary. Good bye.” Schedules are full and there’s bound to be a conflict here and there. When you do need to cancel an appointment with another human being, keeping in mind that you are affecting their schedule and being conscious of that will make cancelling easier on them and on you. Reading B A Professional Way to Reschedule a Job Interview How you go about doing rescheduling a job interview reflects on your professionalism and ability to handle conflict and stressful situations. You can talk yourself out of a job if you try to reschedule inappropriately. This is as bad as if you did not show up for the interview without calling. Employers are more likely to sympathize1 with your need to reschedule if you approach them as a professional. Dramatization and overblown excuses are not the best ways to relate your problem to interviewers. Calm and polite requests to reschedule an interview are the way to go. Reading C A Professional Way to Reschedule a Job Interview 1． Call the employer as soon as you discover the time conflict. Even if you call after your interview was to begin and you can39。t go to the interview if you have a contagious illness. Reading C I. Roleplay: Make an appointment. Act out the roleplay according to the following cues. Exercises Student A: Patient Student B: Secretary of a doctor’s office A: You need to make a doctor39。s office and make the appointment. B: You work in a doctor39。m writing this letter to inform you. I hope this will not disturb your schedule. Sorry for inconvenience. I look forward to meet you in person for the appointment which I will reschedule and my office will let you know the time, date and venue in advance. Yours truly, Christopher Smith crammed ADJ If a place is crammed with things or people, it is full of them, so that there is hardly room for anything or anyone else. 塞滿的 例： The house is crammed with priceless furniture and works of art. 這房子里堆滿了價值連城的家具和藝術(shù)品。 Words Expressions ravenous adj. 貪婪的；渴望的；狼吞虎咽的 例： The ravenous appetite for fossil fuels traces partly to an economic stimulus program in 1997. 現(xiàn)在對化石燃料的貪婪需求部分的源于一項(xiàng)始于 1997的經(jīng)濟(jì)刺